KM 5050I "adding toner"

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  • jper34
    Trusted Tech

    Site Contributor
    100+ Posts
    • Sep 2011
    • 225
    #1

    KM 5050I "adding toner"

    Hi folks,
    have a machine thats keeps saying adding toner, cust. is using "em" TK 717 toner, swapped acouple different cartridges to be sure. So I replaced belt drive, ans couple..I dont see anything obvious, machine does the clicking noise. I've it before on the KM 8580, I think, ut this is different set up.Heck, what am I missing...? at first , I thought it was a spring clutch, but not the case , here..please any help appreciated !..

    Thanks,
    Jaime,
    I.C.S.
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22930
      #2
      Re: KM 5050I "adding toner"

      Is it the right drive coupler? The only difference between the Falcon I/II toner and the Falcon III toner is a change in drive coupler. Other than the nomenclature they are indistinguishable. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Santander
          Senior Tech

          Site Contributor
          500+ Posts
          • May 2009
          • 768
          #3
          Re: KM 5050I "adding toner"

          Originally posted by jper34
          Hi folks,
          have a machine thats keeps saying adding toner, cust. is using "em" TK 717 toner, swapped acouple different cartridges to be sure. So I replaced belt drive, ans couple..I dont see anything obvious, machine does the clicking noise. I've it before on the KM 8580, I think, ut this is different set up.Heck, what am I missing...? at first , I thought it was a spring clutch, but not the case , here..please any help appreciated !..

          Thanks,
          Jaime,
          I.C.S.
          Have you run SIM 130 to adjust the toner level in the developer? If you have done this you may have a bad toner sensor in the DV unit which is not detecting the toner level. this is would be where I would start.

            Comment

            • eddie110171
              Service Manager

              100+ Posts
              • May 2012
              • 133
              #4
              Re: KM 5050I "adding toner"

              Hello, 5050i was a unit created for Ikon and it had it's own special toner. A standard TK-717 will not work in it. The toner was only available through Ikon dealers. You can change the toner drive coupler and it will then run the standard toner and set the model destination to 2 for Kyocera or 66 for Copystar and you should be fine.

                Comment

                • Geo
                  Senior Tech

                  500+ Posts
                  • Nov 2010
                  • 662
                  #5
                  Re: KM 5050I "adding toner"

                  What everybody said ..mismatch between the drive coupler and cartridge , you need the correct cartridge... The clicking sound is a dead giveaway...

                  Cheers..

                    Comment

                    • jper34
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • Sep 2011
                      • 225
                      #6
                      Re: KM 5050I "adding toner"

                      [QUOTE=Geo;578536]What everybody said ..mismatch between the drive coupler and cartridge , you need the correct cartridge... The clicking sound is a dead giveaway...

                      Cheers..[/QUOTE
                      Hi Folks,
                      Thanks for the in put, I did replace the coupler gear,part# 302GR31010, along with the drive belt..the toner customer has is "oem" TK-717..which would the toner needed..does the 5050I series make the difference..? Is there a toner for this model other than TK-717 that I can try...?

                        Comment

                        • eddie110171
                          Service Manager

                          100+ Posts
                          • May 2012
                          • 133
                          #7
                          Re: KM 5050I "adding toner"

                          The correct toner is a TK-713
                          Attached Files

                            Comment

                            • jper34
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Sep 2011
                              • 225
                              #8
                              Re: KM 5050I "adding toner"

                              Originally posted by eddie110171
                              The correct toner is a TK-713
                              Hi Guys,

                              Thanks so much for all the help!!..as I mentioned, I did replace the drive belt and coupler gear, went back today with another(different) toner TK-717,I matched up the old coupler gear, just to see...when I arrived, I did go into service mode and change destination to "2" as advised, once I did that, copier is FIXED !!..Once again thanks !!
                              now customer can just continue to use TK-717, which they had just purchased 2 new "oem" toners..so they are also happy !
                              just wanted everyone to know the results...now I'm the hero in the eyes of the customer, only down side, I was hoping to sell them a re-rufurbed kyocera 3010I....
                              Jaime
                              Indep. Copier Svc.

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22930
                                  #9
                                  Re: KM 5050I "adding toner"

                                  Congratulations on your success. =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

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