Followed that advise. Still happens. We don't have a lot of experience on querks of Kyocera printers. Has anyone seen this and know what to look for? When I looked at it, I compared the inner workings to a nearby P6021 as they seem to be pretty much exactly the same. I didn't see anything out of place, dislodged, etc.
Can anyone point me in a direction?
Side note - we are not a Kyocera partner and have no access to firmware.

Thank You!