https://lh3.googleusercontent.com/p8...0=w700-h933-no [link to pic]
This unit keeps freezing up whenever it starts to receive a fax. [see image]
Unit was working fine, receiving and printing hundreds of fax pages. Refilled the paper trays and then got this error.
Says there was "an error with a print job" but doesn't tell you what it was. It looks as if the fax job wants some specific paper size. It says "load 11" paper" but there is plenty of paper. Unit has two trays, one is letter and the other is letter R. Usually you should be able to select another paper type and continue, but as you can see all the buttons are grayed out. The only button that works is the change paper button for the MP tray. Tried all different papers in MP tray but still won't print. The only other button in the screen that isn't grayed out is the Hold button. All that does is bring up the job status window.
As you probably know, you cannot delete a fax job that is in the print queue. You can't move it or anything. With this error also you cannot access the service mode to 906 the machine. No matter what you try, [i.e. doors open, trays open, standing on your head, etc] you cannot enter service mode in any way while there is a received fax job in the job status queue. The only way to access the service mode is to shut down the machine, remove the fax board, then reboot. Did that and did 671 to reset the machine. Also did 906.
Unit then prints and copies perfectly. Does auto tray switching perfectly, every function works great with fax board removed. I then shut down the machine and reinstalled the fax board, then rebooted the machine. Ran great and even faxed out 2 pages fine. Then it started to receive some faxes, and as it started to print the received faxes it instantly went back to this error again. Going to try firmware and a different fax board today if we have one. Any ideas appreciated!!
DT
Note - sorry, have tried several ways but this forum site will not successfully upload an image of any kind. Webmaster...please fix
This unit keeps freezing up whenever it starts to receive a fax. [see image]
Unit was working fine, receiving and printing hundreds of fax pages. Refilled the paper trays and then got this error.
Says there was "an error with a print job" but doesn't tell you what it was. It looks as if the fax job wants some specific paper size. It says "load 11" paper" but there is plenty of paper. Unit has two trays, one is letter and the other is letter R. Usually you should be able to select another paper type and continue, but as you can see all the buttons are grayed out. The only button that works is the change paper button for the MP tray. Tried all different papers in MP tray but still won't print. The only other button in the screen that isn't grayed out is the Hold button. All that does is bring up the job status window.
As you probably know, you cannot delete a fax job that is in the print queue. You can't move it or anything. With this error also you cannot access the service mode to 906 the machine. No matter what you try, [i.e. doors open, trays open, standing on your head, etc] you cannot enter service mode in any way while there is a received fax job in the job status queue. The only way to access the service mode is to shut down the machine, remove the fax board, then reboot. Did that and did 671 to reset the machine. Also did 906.
Unit then prints and copies perfectly. Does auto tray switching perfectly, every function works great with fax board removed. I then shut down the machine and reinstalled the fax board, then rebooted the machine. Ran great and even faxed out 2 pages fine. Then it started to receive some faxes, and as it started to print the received faxes it instantly went back to this error again. Going to try firmware and a different fax board today if we have one. Any ideas appreciated!!
DT
Note - sorry, have tried several ways but this forum site will not successfully upload an image of any kind. Webmaster...please fix
Will only feed from bypass, have tried setting cassettes to A4, different cassettes, multiple different paper settings, types, nope, no luck yet. No problem with paper in the bypass though.
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