printing from Firefox

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Scott
    Trusted Tech

    Site Contributor
    100+ Posts
    • Dec 2009
    • 187
    #1

    printing from Firefox

    Have a school district that cant print using Firefox from any PC to any 01 and 02 series units. Anyone seen this or have any ideas??? Thanks in advance


    Scott
    Tags: advance, firefox, scott, series, units
    • sparkycivic
      Trusted Tech

      250+ Posts
      • Apr 2017
      • 348
      #2
      Re: printing from Firefox

      what happens when they try?

        Comment

        • Scott
          Trusted Tech

          Site Contributor
          100+ Posts
          • Dec 2009
          • 187
          #3
          Re: printing from Firefox

          Sparky, it never shows up in the print queue, I haven't been to the location yet but this is what I'm being told

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22870
              #4
              Re: printing from Firefox

              Are they using a Kyocera KX print driver, printing to an IP address, static address on the MFP? Does it print from other applications? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Scott
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Dec 2009
                  • 187
                  #5
                  Re: printing from Firefox

                  Yes it does print from all other applications

                    Comment

                    • bsm2
                      IT Manager

                      25,000+ Posts
                      • Feb 2008
                      • 28931
                      #6
                      Re: printing from Firefox

                      Load latest kx print driver on a local workstation configure pdl to pcl5 and print. Also check machine printer is set pdl auto.

                        Comment

                        • bsm2
                          IT Manager

                          25,000+ Posts
                          • Feb 2008
                          • 28931
                          #7
                          Re: printing from Firefox

                          Are you printing from windows or mac?

                            Comment

                            • Santander
                              Senior Tech

                              Site Contributor
                              500+ Posts
                              • May 2009
                              • 768
                              #8
                              Re: printing from Firefox

                              Have you determined what they are trying to print with Firefox? Mozilla dropped support for Adobe flashplayer 6 or 8 months ago, so if the page they are trying to print contains info from flashplayer it will not print. The work around is to install a modified version of Firefox that Mozilla has put up on their website that essentially rolls back Firefox to a previous version, but remember to turnoff auto update in Firefox, otherwise it will be updated to the latest version and you have gained nothing. The roll-back version is difficult to find, I would suggest using the search function in the forums and look for Firefox Setup 52.0.1esr.exe. It worked for us. Also as others have said, make sure you are using the latest full version of the KX driver, the Universal KX driver does not handle web pages with embedded info very well.

                                Comment

                                • KenB
                                  Geek Extraordinaire

                                  2,500+ Posts
                                  • Dec 2007
                                  • 3945
                                  #9
                                  Re: printing from Firefox

                                  Originally posted by Santander
                                  Have you determined what they are trying to print with Firefox? Mozilla dropped support for Adobe flashplayer 6 or 8 months ago, so if the page they are trying to print contains info from flashplayer it will not print. The work around is to install a modified version of Firefox that Mozilla has put up on their website that essentially rolls back Firefox to a previous version, but remember to turnoff auto update in Firefox, otherwise it will be updated to the latest version and you have gained nothing. The roll-back version is difficult to find, I would suggest using the search function in the forums and look for Firefox Setup 52.0.1esr.exe. It worked for us. Also as others have said, make sure you are using the latest full version of the KX driver, the Universal KX driver does not handle web pages with embedded info very well.
                                  Here’s a link to it: Mozilla Firefox Web Browser — Download Firefox Extended Support Release in your language — Mozilla
                                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                    Comment

                                    Previous template Next
                                    Working...