CS4052ci Dual Scan Error

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  • JR2ALTA
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2010
    • 2017
    #1

    CS4052ci Dual Scan Error

    Says cannot two side scan due to a failure. Saw a similar post here so I formatted hdd and reseated connectors.

    Event occurs with code C3210.
    906 will reset but returns every couple weeks.

    CIS not sold as a unit so I'm guessing at cis lamp,cis board and adf board.

    Any experience on this problem is appreciated
    Tags: board, cis, scan, sold, unit
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22702
      #2
      Re: CS4052ci Dual Scan Error

      The Saturn series used quite a few CIS units. Initially the little 30mm CIS cooling fan would stall, allowing the CIS to overheat. I have no idea if any of this applies to your machine. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Luther
          Senior Tech

          500+ Posts
          • May 2006
          • 682
          #3
          Re: CS4052ci Dual Scan Error

          Make sure the CIS white roller is clean and upgrade the firmware

            Comment

            • protec
              Technician
              • Feb 2005
              • 25
              #4
              Re: CS4052ci Dual Scan Error

              Remove the platen glass, clean the mirrors, lamp, lamp reflector and underside of the scanner and platen glass. The light from the lamp is faded because all or some of these are hazy or dirty.

                Comment

                • JR2ALTA
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2010
                  • 2017
                  #5
                  Re: CS4052ci Dual Scan Error

                  Thanks all. I'm going back with cis sensor, cis board. Will clean thoroughly, although machine only 29k.
                  I'll see if firmware released but current as of 2 weeks ago

                    Comment

                    • protec
                      Technician
                      • Feb 2005
                      • 25
                      #6
                      Re: CS4052ci Dual Scan Error

                      Originally posted by protec
                      Remove the platen glass, clean the mirrors, lamp, lamp reflector and underside of the scanner and platen glass. The light from the lamp is faded because all or some of these are hazy or dirty.
                      OK. Correction. Had a brain fart and confused CIS with CCD. Luther has the right idea. Clean the CIS scanner glass, white roller(very clean) and update firmware.

                        Comment

                        • Geo
                          Senior Tech

                          500+ Posts
                          • Nov 2010
                          • 660
                          #7
                          Re: CS4052ci Dual Scan Error

                          Originally posted by JR2ALTA
                          Says cannot two side scan due to a failure. Saw a similar post here so I formatted hdd and reseated connectors.

                          Event occurs with code C3210.
                          906 will reset but returns every couple weeks.

                          CIS not sold as a unit so I'm guessing at cis lamp,cis board and adf board.

                          Any experience on this problem is appreciated
                          Had the exact same problem , every 2-3 weeks coded ....Did the usual , Firmware , reseating connections, cleaning etc, no joy. Wound up replacing the doc feeder CIS and it's PCB (PWB SHD) , six months, no call backs.

                          Cheers...

                            Comment

                            • JR2ALTA
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Feb 2010
                              • 2017
                              #8
                              Re: CS4052ci Dual Scan Error

                              Originally posted by Geo
                              Had the exact same problem , every 2-3 weeks coded ....Did the usual , Firmware , reseating connections, cleaning etc, no joy. Wound up replacing the doc feeder CIS and it's PCB (PWB SHD) , six months, no call backs.

                              Cheers...
                              That's good, as I replaced those today. CIS board held on by bullsh**t push pins. Darn near cracked the board getting it free.

                                Comment

                                • Geo
                                  Senior Tech

                                  500+ Posts
                                  • Nov 2010
                                  • 660
                                  #9
                                  Re: CS4052ci Dual Scan Error

                                  Originally posted by JR2ALTA
                                  That's good, as I replaced those today. CIS board held on by bullsh**t push pins. Darn near cracked the board getting it free.
                                  Yep, the pins were a PITA..thanks for bringing back pleasant memories.

                                  Just curious, when did it start coding , ours started shortly after installation.

                                    Comment

                                    • JR2ALTA
                                      Service Manager

                                      Site Contributor
                                      1,000+ Posts
                                      • Feb 2010
                                      • 2017
                                      #10
                                      Re: CS4052ci Dual Scan Error

                                      Yea, within the first 10k at least. We've only had 3 codes but I knew it was time for parts.

                                        Comment

                                        • craigster
                                          Trusted Tech

                                          100+ Posts
                                          • Apr 2016
                                          • 200
                                          #11
                                          Re: CS4052ci Dual Scan Error

                                          Not sure if you fixed this issue but we had the same issue and are fix was the CISC lamp sensor. Been trouble free since.

                                            Comment

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