kyocera paper feed jam

[Guest]

hi all,, hoping to get some advice here.. i run a kyocera km 4035, and it has a paper jam on the side door,, i am guessin that it is missin a roller when trying to print both sides,, problem only happened when trying to recieve fax. main problem is that i cannot get machine to stop trying to print the fax.. it keeps trying, and jamming, thus rendering machine useless.. is there a master reset i can be using,, i am trying to cancel job, clear job, just pause machine,, but it seems possesed,,, any help would be appreciated

thank
wade hill
orlando fl

[blackcat4866]

Perhaps a U906 Partial Reset might help you. =^..^=

[allgoodwoodinc]

hi black,,, thank you for a quick response unfortunately i am just a owner that cannot get a repair man to come service my machine,, and so,, i do not know how to do a u906 reset,, i had one guy tell me over the phone to leave it unplugged for a day,, and he seemed to be guessing,, so i left it unplugged for a week and still nothing,, thanks
wade hill

[allgoodwoodinc]

ps,, in another note,, i downloaded the manual and cannot find this u906
thanks

[aragul]

The last machine I worked on with that unruly fax had the faxes going into a job separator tray which constantly jammed. I couldn't tell it to stop, switch trays, or even go into maintenance mode to diagnose the problem. Unplugging it for a while caused it to want to print a Power Failure report into the jamming tray. I ended up unplugging the ribbon cable between the main board and fax board until I fixed the bad switch.

[termacadon]

You cant go into simulation when a fax/print is in memory.

I cant remember whether that specific model fax system had a battery on it.

If it does, you going to have to remove the battery in order to remove/get rid of the fax.

[allgoodwoodinc]

thnaks for al the replies, i am going to pur over my manual, and chase down a battery and or fax cable today,, i will keep you posted,,
thanks
wade hill

[ebm]

Can you remove all the paper from the trays so it doesn't try to print when you turn it on? Then try to see if you can cancel the fax job from the control panel? I would also unplug the fax line and network cable before turning on so no other jobs try to come in.
If that works, try making copy to see if you can trace where the jam is and if it is something you can fix yourself.
BTW, where did you buy this machine from that you cannot get certified repair done?

Good luck!

[allgoodwoodinc]

cannot use panel,, as soon as i turn machine on, it tries to fax,, i bought machine from used dealer cheap, and he is out of bussiness,, local dealer will only service machines under contract,, so here i am,, if you know of anyone in the orlando area,, i would love to call them,, i have made several tries,, and cannot find someone familar, or willng,,
thanks

[10871087]

local dealer will only service machines under contract

I'm amazed when I hear that about dealers, you would think they would want to get a new customer. If the local Kyocera dealer won't come out you can try a Copystar dealer since it's basically the same machine. Here are the dealer locator links.

Copystar New Products

Kyocera Color Laser Printer Copier Scanner Fax MFP Products

[Two Medicine]

there's a large Kyocera Dealer in downtown Orlando been around for 41 years. Either the end user hasn't contacted them or perhaps he doesn't want to pay for service? The dealer does chargeable calls for time and materials. Sounds like there may be more to this than not just coming out to service his machine.

[leroyal]

You are not being truthful. Call an authorized dealer. Ain't nuthin' free, bro.