Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

[chris@kokstadcopiers]

We have a client that owned a Kyocera FS-C8520MFP. They highlight stuff with different colour highlighters and then scan or copy them.
We upgraded the machine to the new M8124cidn and for some reason it is not copying or scanning orange.
It will just not show on the page at all as if it do not excist.
If someone got any advice will much be appreciated.
Attached is the old copier scans of orange highlighter.

[CWP]

Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

Try turning the highlighter feature ON in original settings.

[wild140]

Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

We have a client that owned a Kyocera FS-C8520MFP. They highlight stuff with different colour highlighters and then scan or copy them.
We upgraded the machine to the new M8124cidn and for some reason it is not copying or scanning orange.
It will just not show on the page at all as if it do not excist.
If someone got any advice will much be appreciated.
Attached is the old copier scans of orange highlighter.

Is the unit set to Auto Color ? try setting to Full Color

[chris@kokstadcopiers]

Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

Is the unit set to Auto Color ? try setting to Full Color

It is set on Full Color. Did try to set sharpness, density, background density, just not picking up the orange.

[chris@kokstadcopiers]

Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

It is set on Full Color. Did try to set sharpness, density, background density, just not picking up the orange.

With highlighter mode on copy mode it comes out barely, but funny enough, no highlighter mode in scanning mode.

Green comes out blue. If you scan the copied orange on the old C-8520mfp, and scan it on the new M8124cidn, it shows!

[blackcat4866]

Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

Mostly you're noticing the difference between a color tabletop POS and a color copier. What were you expecting for #3K?

[Phil B.]

Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

We have a client that owned a Kyocera FS-C8520MFP. They highlight stuff with different colour highlighters and then scan or copy them.
We upgraded the machine to the new M8124cidn and for some reason it is not copying or scanning orange.
It will just not show on the page at all as if it do not excist.
If someone got any advice will much be appreciated.
Attached is the old copier scans of orange highlighter.

ok what are the specs for this scanner?


COPY

Max. original size	A3/Ledger
Digital copy features	Scan-once-copy-many, electronic sort, 2in1, 4in1, job reserve, priority print, program, auto duplex copy, split copy, continuous scan, auto cassette change (PF-470 or PF-471 is required), copy density control, Prevent Bleed-Through
Exposure modes	Auto, manual: 7 steps
Preset magnification ratios	5 Reductions/5 Enlargements
Zoom range	25 - 400 % in 1% steps
Continuous copy	1 - 999
Image adjustments	Text, photo, text + photo, graphic/map, printer output

SCAN

File type	TIFF, PDF, PDF/A, JPEG, XPS
Scan features	Integrated address book, Active Directory support, encrypted data transfer, multi send (e-mail, fax, SMB/FTP folder) at once
Original recognition	Text, photo, text + photo, optimised for OCR
Max. scan size	A3/Ledger
Scan functionalities	Scan-to-Email, Scan-to-FTP, Scan-to-SMB, Scan-to-USB Host, Network TWAIN, WIA, WSD scan
Scan resolution	600, 400, 300, 200, 400 x 200, 200 x 100 dpi (256 greyscales per colour)
Scan speed	40 ipm (300dpi, A4, b/w, colour)

what are the scan settings at?

clearly looking at these specs it SHOULD ( with all settings correct ) do what they require. NO I don't have a service manual to help you.

can it scan color at all? ( sorry hit reply before I went back and re-read )

[Phil B.]

Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

We have a client that owned a Kyocera FS-C8520MFP. They highlight stuff with different colour highlighters and then scan or copy them.
We upgraded the machine to the new M8124cidn and for some reason it is not copying or scanning orange.
It will just not show on the page at all as if it do not excist.
If someone got any advice will much be appreciated.
Attached is the old copier scans of orange highlighter.

ok what are the specs for this scanner?


COPY

Max. original size	A3/Ledger
Digital copy features	Scan-once-copy-many, electronic sort, 2in1, 4in1, job reserve, priority print, program, auto duplex copy, split copy, continuous scan, auto cassette change (PF-470 or PF-471 is required), copy density control, Prevent Bleed-Through
Exposure modes	Auto, manual: 7 steps
Preset magnification ratios	5 Reductions/5 Enlargements
Zoom range	25 - 400 % in 1% steps
Continuous copy	1 - 999
Image adjustments	Text, photo, text + photo, graphic/map, printer output

SCAN

File type	TIFF, PDF, PDF/A, JPEG, XPS
Scan features	Integrated address book, Active Directory support, encrypted data transfer, multi send (e-mail, fax, SMB/FTP folder) at once
Original recognition	Text, photo, text + photo, optimised for OCR
Max. scan size	A3/Ledger
Scan functionalities	Scan-to-Email, Scan-to-FTP, Scan-to-SMB, Scan-to-USB Host, Network TWAIN, WIA, WSD scan
Scan resolution	600, 400, 300, 200, 400 x 200, 200 x 100 dpi (256 greyscales per colour)
Scan speed	40 ipm (300dpi, A4, b/w, colour)

what are the scan settings at?

clearly looking at these specs it SHOULD ( with all settings correct ) do what they require. NO I don't have a service manual to help you.

[bsm2]

Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

The answer has already been posted Kyocera's Can scan and copy in Color and pick up Highlighters. Plus you can custom adjust the density settings for normal as well as auto settings as well the type of scanning you wish ie text, text /photo, Ocr etc........
You can also set up a program key if needed.

http://www.impressionsolutions.com/system/files/M8124cidn-M8130cidnENOGR2017.10.pdf

we use to default our machines to text and would always give us darker ever-all image. Factory default is text/photo
you may also try the map setting

[chris@kokstadcopiers]

Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

The answer has already been posted Kyocera's Can scan in Color and pick up Highlighters. Plus you can custom adjust the density settings for normal as well as auto settings as well the type of scanning you wish ie text, text /photo, Ocr etc........
You can also set up a program key if needed.

http://www.impressionsolutions.com/s...OGR2017.10.pdf

[bsm2]

Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

The big difference between these 2 models are the scan units. Yesterday we compared the two against each other and the color on the old unit scans perfectly. On the new M8124 it doesn’t pickup the yellow and orange at all. Yes, we did try changing color scan settings. Not impressed by the new M8124 at all.
Will upload the compared files.

we use to default our machines to text and would always give us darker ever-all image. Factory default is text/photo
you may also try the map setting
there is also a vivid setting
and would use full color not auto
Many settings it only takes One to be off to screw it up
is Prevent Bleed-through on or off?

Try the easy stuff first don't over think Kyocera's
full color
text mode
bleed off
density manual

One other kyocera trick any default change setting will require a reboot . Power off and on to take
affect.. Or you will see No change even if shows on display panel. IE changing default color to black panel will show black even on the web page but still scan in color until a reboot.

[chris@kokstadcopiers]

Re: Orange Highlighter Not Copying or Scanning at all on new M8124cidn!!

Update on the highlighter scan issue. We replaced the Kyocera M8124icdn with the M8130icdn and problem was solved.

The M8130icdn do have a CIS where the M8124icdn do not!!! Customer happy again.