Kyocera Taskalfa 3500i/4500i/5500i Panel Issue Dead

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  • fadsamniote
    Technician
    • Apr 2016
    • 80
    #1

    Kyocera Taskalfa 3500i/4500i/5500i Panel Issue Dead

    Hello !
    Its the second time I have TK 5500i Copier , that both went to diferent customers and few days later the client call me saying that the machine doesnt show anything in the panel "Blank" but we can ear the printer working ...
    Allready search in Forum and everybody says that its the MAIN BOARD ...
    Can anyone send me by PM the Bulletin Technique about that ? (I heard in forum) and I have all firmwares but no Bulletin Techniques ...
    Regards
    Tags: bulletin, panel, printer, search
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22696
      #2
      Re: Kyocera Taskalfa 3500i/4500i/5500i Panel Issue Dead

      I don't know what this "Bulletin Technique" is. Are you asking how to load firmware? How to back up user data? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Tonerkiller
          Senior Tech

          500+ Posts
          • Oct 2012
          • 658
          #3
          Re: Kyocera Taskalfa 3500i/4500i/5500i Panel Issue Dead

          If I remember right. There was a problem with the main boards on the machines when they first came out, they came out with an updated board to prevent the blank screen from happening. There is probably a bulletin on this.

            Comment

            • quitech
              Technician

              50+ Posts
              • Jul 2013
              • 82
              #4
              Re: Kyocera Taskalfa 3500i/4500i/5500i Panel Issue Dead

              Originally posted by Tonerkiller
              If I remember right. There was a problem with the main boards on the machines when they first came out, they came out with an updated board to prevent the blank screen from happening. There is probably a bulletin on this.
              please friends, kindly help us for the bulletin code number if you have an idea.This problem is also affecting me seriously

                Comment

                • nathicana
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Aug 2008
                  • 322
                  #5
                  Re: Kyocera Taskalfa 3500i/4500i/5500i Panel Issue Dead

                  You may have a loose connector. See step 14 in the attachment. The wide FFC cable can come loose from shock and cause this symptom. Be careful with the lock on the connector
                  Attached Files

                    Comment

                    • fadsamniote
                      Technician
                      • Apr 2016
                      • 80
                      #6
                      Re: Kyocera Taskalfa 3500i/4500i/5500i Panel Issue Dead

                      Allready tried ONE PANEL from 100% working machine but no luck ... Still dead ...
                      Originally posted by nathicana
                      You may have a loose connector. See step 14 in the attachment. The wide FFC cable can come loose from shock and cause this symptom. Be careful with the lock on the connector

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22696
                          #7
                          Re: Kyocera Taskalfa 3500i/4500i/5500i Panel Issue Dead

                          Did you attempt to load firmware after installing the op panel? I didn't think this needed saying, but you must re-load firmware when installing any Kyocera circuit board. It's a sure way to create a firmware level conflict when you install a board with a different level of firmware. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • masoom
                              Junior Member
                              • Jan 2021
                              • 2
                              #8
                              Re: Kyocera Taskalfa 3500i/4500i/5500i Panel Issue Dead

                              Originally posted by blackcat4866
                              Did you attempt to load firmware after installing the op panel? I didn't think this needed saying, but you must re-load firmware when installing any Kyocera circuit board. It's a sure way to create a firmware level conflict when you install a board with a different level of firmware. =^..^=
                              can you send me panel firmware.
                              masom_68dk@yahoo.com

                                Comment

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