CS 3511ci - 441X on Portrait but not on Landscape...

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  • jqueen
    Technician
    • Jul 2015
    • 45
    #1

    [Jamming] CS 3511ci - 441X on Portrait but not on Landscape...

    So, doing a f/w update on a CS 3351ci and afterwards trying to print out the reports, duplex and boom! Jam. I run it again (out of T4), same thing. Okay, just to get this thing to print, I remove T4 and have it print from T3. Jam. Fine. Ran it out of T2 (landscape) and it works. Checked the sensors in duplex section and it responds. Possibly slowly? Not sure at this point...Any ideas as to why it only jams in portrait and not landscape?
    Tags: jam 441x, jamming, kyocera cs 3351ci, landscape, print
    • Tonerkiller
      Senior Tech

      500+ Posts
      • Oct 2012
      • 658
      #2
      Re: CS 3511ci - 441X on Portrait but not on Landscape...

      There is a bulletin on this. D276-2L6-0001

        Comment

        • jqueen
          Technician
          • Jul 2015
          • 45
          #3
          Re: CS 3511ci - 441X on Portrait but not on Landscape...

          Originally posted by Tonerkiller
          There is a bulletin on this. D276-2L6-0001
          Thanks for the response. I tried looking that up in Kyo download center but could not find it.... Today, I think that I am being very girlish....
          Could you send that to me? Please...

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22703
              #4
              Re: CS 3511ci - 441X on Portrait but not on Landscape...

              Could it be a CS-3551ci maybe?

              Is it displaying the correct paper size on tray #3 & #4? How many clicks on each paper source?

              If you think it's firmware related you can downgrade to an earlier version ... but I think that's unlikely.

              Clutch failure is fairly common on the Alphards. If you take a peek at the paper feed drive pack do you see a lot of brown iron oxide dust?

              Tell me about this "being girlish". =^..^=
              Attached Files
              Last edited by blackcat4866; 07-30-2018, 11:15 PM.
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Kyo fan
                  Trusted Tech

                  250+ Posts
                  • Dec 2013
                  • 368
                  #5
                  Re: CS 3511ci - 441X on Portrait but not on Landscape...

                  I agree with bc, most likely it's rusted duplex clutch.

                    Comment

                    • jqueen
                      Technician
                      • Jul 2015
                      • 45
                      #6
                      Re: CS 3511ci - 441X on Portrait but not on Landscape...

                      Now that I think about it, that could be it. I remember when the unit was in our shop, that happened but it jammed on anything duplex...I'll have to check that again. Thanks so much for the insight. I completely forgot about that...

                      Being girlish by asking you big, strong, copier techs for insight....

                      Thanks for the help. I'll check that out the next time I go out...

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22703
                          #7
                          Re: CS 3511ci - 441X on Portrait but not on Landscape...

                          Originally posted by jqueen
                          Being girlish by asking you big, strong, copier techs for insight....
                          ..
                          If that's what being girlish is about, then we all are a little girlish sometimes. We all need some help sometimes. That's what copytechnet is all about. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • wragsdale
                              Trusted Tech

                              100+ Posts
                              • Jul 2014
                              • 188
                              #8
                              Re: CS 3511ci - 441X on Portrait but not on Landscape...

                              Definitely a duplex clutch. The reason it's jamming on portrait and not on landscape is due to the creation of a multi-page duplex loop when printing LTR, meaning that there will be two sheets of LTR in the duplex section before the end of the first loop is complete. This requires the clutch to stop paper conveyance. It does not do this when printing landscape duplex because of the longer length of paper and there not being enough path to create a multiple page loop, therefore the loop doesn't stop at the clutch only switchback.

                                Comment

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