Ecosys M2540dw - parallel adjustment ?

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  • kuby
    Senior Tech

    1,000+ Posts
    • Oct 2007
    • 1327
    #1

    Ecosys M2540dw - parallel adjustment ?

    Is there a parallelogram image adjustment for this printer? Copies from glass and DF come out shewed - out of parallel. Tried making sure the paper cassette was OK, no help. This is a new machine. some pages worst than others but it is always there. More noticeable on full page scans, look at the bottom and tops. Usually off 2 - 3 mm.

    Checked the scanner carriage - OK. Checked paper tray - OK.

    Thanks
    Attached Files
    Last edited by kuby; 08-09-2018, 08:26 PM.
    Tags: adjustment, full, noticeable, parallel
    • Geo
      Senior Tech

      500+ Posts
      • Nov 2010
      • 660
      #2
      Re: Ecosys M2540dw - parallel adjustment ?

      Originally posted by kuby
      Is there a parallelogram image adjustment for this printer? Copies from glass and DF come out shewed - out of parallel. Tried making sure the paper cassette was OK, no help. This is a new machine. some pages worst than others but it is always there. More noticeable on full page scans, look at the bottom and tops. Usually off 2 - 3 mm.

      Checked the scanner carriage - OK. Checked paper tray - OK.

      Thanks
      How are the internal prints ? Any difference from the MPT?

        Comment

        • kuby
          Senior Tech

          1,000+ Posts
          • Oct 2007
          • 1327
          #3
          Re: Ecosys M2540dw - parallel adjustment ?

          The sample page is a internal print.

            Comment

            • GeneOR95
              Trusted Tech

              100+ Posts
              • Feb 2018
              • 161
              #4
              Re: Ecosys M2540dw - parallel adjustment ?

              Nothing found in manuals, bulletins, QA's or on Astea but the only thing that comes to mind off hand is the scanner lamp ass'y. Is it square to the scanner frame or has it been jarred slightly askew?

                Comment

                • kuby
                  Senior Tech

                  1,000+ Posts
                  • Oct 2007
                  • 1327
                  #5
                  Re: Ecosys M2540dw - parallel adjustment ?

                  Scanner looks fine and is seated correctly and moves freely. This is a replacement for the other one we ordered because the first one was doing the same thing.

                    Comment

                    • Geo
                      Senior Tech

                      500+ Posts
                      • Nov 2010
                      • 660
                      #6
                      Re: Ecosys M2540dw - parallel adjustment ?

                      Originally posted by kuby
                      The sample page is a internal print.
                      If internal prints are skewed , then you can eliminate the scanner or glass they don't come into play when doing an internal print..

                        Comment

                        • nathicana
                          Trusted Tech

                          Site Contributor
                          250+ Posts
                          • Aug 2008
                          • 322
                          #7
                          Re: Ecosys M2540dw - parallel adjustment ?

                          Originally posted by kuby
                          Scanner looks fine and is seated correctly and moves freely. This is a replacement for the other one we ordered because the first one was doing the same thing.
                          Any success at straightening the crooked images? I'm noticing the same symptom with multiple machines.

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22698
                              #8
                              Re: Ecosys M2540dw - parallel adjustment ?

                              It's got to be a paper skew if it's happening on internal prints. There may be a loop adjustment, but I think that I would concentrate on the registration rollers, and how the door fits to mate the two rollers. A flat spotted sep roller might make it worse also. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • bigdaddy
                                  Technician
                                  • Feb 2015
                                  • 35
                                  #9
                                  Re: Ecosys M2540dw - parallel adjustment ?

                                  Had this issue recently on another thread. Regional Tech came down today and it turns out the status page is skewed from the factory. If you use a test chart or make one you can tell if the image is actually skewing or not. Our's were not actually skewing. I know it sounds stupid but we tried on 8 different machines and all were the same, no skew to a half mm skew with test chart.

                                    Comment

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