Kyocera M2535dn firmware or maybe another solution

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  • Ricky965
    Technician
    • Mar 2008
    • 36
    #1

    Kyocera M2535dn firmware or maybe another solution

    I have a machine that doesn't recognize the Fax Board. Tried another board and it didn't see it either. Any one help or do I need to update the firmware
    Tags: board, firmware, m2535dn, update
    • kuby
      Senior Tech

      1,000+ Posts
      • Oct 2007
      • 1327
      #2
      Re: Kyocera M2535dn firmware or maybe another solution

      I don't know if the firmware would matter but it should be at v 11/17. What is the version on the machine?

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22698
          #3
          Re: Kyocera M2535dn firmware or maybe another solution

          You should ALWAYS update the firmware when installing a board. What are the chances of you machine being at the exact correct/compatible firmware level as the boxed accessory or shelved part? Very slim.

          Updating the firmware avoids any and all firmware incompatibilities. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Santander
              Senior Tech

              Site Contributor
              500+ Posts
              • May 2009
              • 768
              #4
              Re: Kyocera M2535dn firmware or maybe another solution

              Originally posted by Ricky965
              I have a machine that doesn't recognize the Fax Board. Tried another board and it didn't see it either. Any one help or do I need to update the firmware
              Is the machine truly a 2535 or did you put a fax board into a 2035? The main boards are different and the 2035 will not recognize the addition of a fax board and updating firmware will not resolve anything. If the machine started life as a 2535 then you need to replace the main board.

                Comment

                • kola28
                  Technician
                  • Jul 2012
                  • 11
                  #5
                  Re: Kyocera M2535dn firmware or maybe another solution

                  how about the Interface Block-->Option I/F is it blocked?

                  you can check it in staus page.(top right corner)

                    Comment

                    • Ricky965
                      Technician
                      • Mar 2008
                      • 36
                      #6
                      Re: Kyocera M2535dn firmware or maybe another solution

                      It is a Kyocera M2535dn. The FAX option disappeared on it's on. It doesn't show in the setup or service modes. Was sent another card under warranty but it doesn't find it either.

                      The I/F is unblocked.

                      I believe firmware will fix it but I don't have it.

                        Comment

                        • Ricky965
                          Technician
                          • Mar 2008
                          • 36
                          #7
                          Re: Kyocera M2535dn firmware or maybe another solution

                          I have all the firmware versions after I looked on my other PC, I believe the USB is disabled. It won't update firmware and Nothing will find the printer from a USB cord

                          I must have other problems. How do you enable / disable USB

                            Comment

                            • Ricky965
                              Technician
                              • Mar 2008
                              • 36
                              #8
                              Re: Kyocera M2535dn firmware or maybe another solution

                              Must be the main board. USB drive not recognized in the slot and it looks ok when I inspected it. Pretty sure they never used it. Oh well, time for a new machined. Thanks for all the ideas

                                Comment

                                • Ricky965
                                  Technician
                                  • Mar 2008
                                  • 36
                                  #9
                                  Re: Kyocera M2535dn firmware or maybe another solution

                                  Using Netviewer I see no software loaded for the FAX. Machine still copies and prints, returning it to the customer.

                                  Thanks

                                    Comment

                                    • tech07
                                      Trusted Tech

                                      250+ Posts
                                      • Aug 2008
                                      • 405
                                      #10
                                      Re: Kyocera M2535dn firmware or maybe another solution

                                      Had 1 before. Exact same issue. Main board had to be replaced

                                        Comment

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