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  • Intone
    Technician

    Site Contributor
    50+ Posts
    • Apr 2015
    • 68

    [Error Code] scanning question

    Recently we have had quite a few clients have windows updates to there windows 10 computers and lose the scan to SMB ...is there any other way to connect for net work scanning to get around this ? ...just trying to exhaust all possibilities before we tell the customer it wont work ... one client has a Kyocera 300i ...another has the 2560 ...any help or suggestions are appreciated ...if there are no other setups available then so be it ...


    Thank you for your time ....Maurice
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: scanning question

    Originally posted by Intone
    Recently we have had quite a few clients have windows updates to there windows 10 computers and lose the scan to SMB ...is there any other way to connect for net work scanning to get around this ? ...just trying to exhaust all possibilities before we tell the customer it wont work ... one client has a Kyocera 300i ...another has the 2560 ...any help or suggestions are appreciated ...if there are no other setups available then so be it ...
    Thank you for your time ....Maurice
    check the service portal.. there should be new firmware for the SMB1vs2 issue. Win10 has blocked SMB1

    Comment

    • craigster
      Trusted Tech

      100+ Posts
      • Apr 2016
      • 200

      #3
      Re: scanning question

      I do believe that you can go into windows system and turn it back on.
      I recently asked the help desk at kyocera that question and he said you cant use smb 1 anymore on older models. Basically he said this is the way to get customers out of the old into the new. Google it and you might have your answer, its a big topic now

      Comment

      • copiertec
        Service Manager

        Site Contributor
        1,000+ Posts
        • Jan 2016
        • 2172

        #4
        Re: scanning question

        On older machines, such as the ones you mention, FTP or email are you only viable options for scanning, due to the fact that Microsoft is turning off smbv1. I know it may be tempting to turn it back on, but I would not advise it because you will be opening up your PC to viruses that attack through SMB1 port.

        Comment

        • bsm2
          IT Manager

          25,000+ Posts
          • Feb 2008
          • 27442

          #5
          Re: scanning question

          Use filezilla server

          Comment

          • copier tech
            Field Supervisor

            5,000+ Posts
            • Jan 2014
            • 7931

            #6
            Re: scanning question

            Update the firmware or you can simply re-enable SMB1 in Windows programs & features. Don't be put off with all the scaremongering about SMB v1 being a security risk, it's done OK for decades.
            Let us eat, drink, and be merry, because tomorrow we may die!

            For all your firmware & service manual needs please visit us at:

            www.copierfirmware.co.uk - www.printerfirmware.co.uk

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22808

              #7
              Re: scanning question

              Originally posted by copier tech
              Update the firmware or you can simply re-enable SMB1 in Windows programs & features. Don't be put off with all the scaremongering about SMB v1 being a security risk, it's done OK for decades.
              Yes BUT the threats are just coming to the surface.. There was a industry report on here *1 yr?* that covered..smb1 and other network threats

              Sent from my SM-G960U using Tapatalk

              Comment

              • ntbann
                Senior Tech

                500+ Posts
                • Jan 2012
                • 612

                #8
                Re: scanning question

                Also if you turn SMB1 on your customers PC and they get hacked you are setting yourself up for a sweet lawsuit.

                Comment

                • ntbann
                  Senior Tech

                  500+ Posts
                  • Jan 2012
                  • 612

                  #9
                  Re: scanning question

                  Originally posted by kuby
                  Try is and see if it helps..

                  Go to windows control panel
                  Program and Features
                  On the left pane Click Turn Windows feature on / off
                  Find SMB client tab
                  check all on server and client option
                  apply and restart the computer.
                  your are done
                  You must not care about your customers security. How everyone forgets. Wanacry came in on SMB1.

                  Comment

                  • copier tech
                    Field Supervisor

                    5,000+ Posts
                    • Jan 2014
                    • 7931

                    #10
                    Re: scanning question

                    Originally posted by ntbann
                    You must not care about your customers security. How everyone forgets. Wanacry came in on SMB1.
                    I only do this at the banks, government & military sites.........

                    My local church no fully locked down SMB v1 disabled.
                    Let us eat, drink, and be merry, because tomorrow we may die!

                    For all your firmware & service manual needs please visit us at:

                    www.copierfirmware.co.uk - www.printerfirmware.co.uk

                    Comment

                    • Intone
                      Technician

                      Site Contributor
                      50+ Posts
                      • Apr 2015
                      • 68

                      #11
                      Re: scanning question

                      Originally posted by bsm2
                      Use filezilla server
                      Never heard of this but will look into it ...thanks

                      Comment

                      • NeoMatrix
                        Senior Tech.

                        2,500+ Posts
                        • Nov 2010
                        • 3514

                        #12
                        Re: scanning question

                        Originally posted by Intone
                        Never heard of this but will look into it ...thanks
                        One other option:
                        There's no need to run additional FTP server software unless the customer requires it.
                        You can FTP scan using an in house NAS or private cloud.


                        hhttp://www.copytechnet.com/forums/connectivity/97276-all-one-i-t-tech-software.html#post694379
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