DP-7100 on 4002i

[T911]

checked event log and the latest listed were j9005 and 9011. DP was disabled when i arrived, reset it came back to life. the lift plate comes up to the pick up roller, press start but it doesn't feed. pick up and feed don't spin. checked for broken gears ran motors in 243 checked sensors in 242 all test ok. didn't see anything broken. anyone see this before. thx

[GeneOR95]

Re: DP-7100 on 4002i

Did you pull the covers and check the DP connector? It might have been not fully seated and has come out enough to cause failure. Its free and worth checking.

[kevin.coleman1]

Re: DP-7100 on 4002i

Check the feed tyre holder



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[taskalfa]

[T911]

Re: DP-7100 on 4002i

Checked wiring and reseated checked feed assly too

[Dougie179]

Re: DP-7100 on 4002i

Make sure that the rear fulcrum on the ADF lift plate is not cracked or broken. I don't know the number but there is a QA/Bulletin about this issue.

[GeneOR95]

Re: DP-7100 on 4002i

Make sure that the rear fulcrum on the ADF lift plate is not cracked or broken. I don't know the number but there is a QA/Bulletin about this issue.

I believe that is QA 2ND-0115 (I189)

[T911]

Re: DP-7100 on 4002i

thanks guys it was the lift plate rear post broken. ordered the new one and works like a champ.

[JR2ALTA]

Re: DP-7100 on 4002i

Does Kyocera still hide the QAs? Have to use Internet Explorer, search keywords..open every document to see what it's about because they don't name them?

If not, please let me know a better way! Wish they'd all just be bulletins in the bulletin section of kdaconnect.

[Santander]

Re: DP-7100 on 4002i

Does Kyocera still hide the QAs? Have to use Internet Explorer, search keywords..open every document to see what it's about because they don't name them?

If not, please let me know a better way! Wish they'd all just be bulletins in the bulletin section of kdaconnect.

You are not alone on this. Kyocera does not publish or notify dealers of tech bulletins any longer it seems. Case in point, the transfer pipe cleaning problem on some color machines, picked up the
QA out of the UK on this website, but try to find it on the US website it does not appear. Also, logging into the tech portal to research recent helpdesk resolutions to a problem only returns info from years ago nothing recent. And as you said, you have to open each one to see what it is about as they are not named/described in the header, a long tedious process. What happened to the days when tech bulletins were pushed out to the dealers via email so they could review them to see if they applied? All I have seen recently is notifications regarding firmware updates, QA's/tech bulletins such as the aforementioned pipe cleaning problem are no longer sent out.

[ntbann]

Re: DP-7100 on 4002i

I agree Kyocera bulletin search is pure bullshit, and you have to use Internet exploder which hasent been supported in years? WTF Kyo? They supposedly are trying to rebrand them selves. Maybe they will have us use netscape next.

[AlbertK]

Re: DP-7100 on 4002i

thanks guys it was the lift plate rear post broken. ordered the new one and works like a champ.

Hi,
I have a similar problem on a TA-3011i.
DP Plate lifts up but rollers don't turn to feed originals.....then Jam 9005 or 9011.
Did you manage to sort the problem with just the replacement of the lift plate or did you have to do anything else to make the DP feed rollers turn?

Hope to hear from you
Regards

[KYO_OEM]

Re: DP-7100 on 4002i

Each bulletin would published by KDC/ Osaka to every company like Kyo America, Australia, Europe, and so on.
But each company decided by themself if they will publish it to their dealers or not......