Multiple document fax job

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  • Rlcdrew
    Technician
    • Dec 2018
    • 21

    [Misc] Multiple document fax job

  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: Multiple document fax job

    a lil more info needed:

    WHAT MODEL?

    what are the fax settings?

    are they loading the ADF before trying to send job?

    Comment

    • Rlcdrew
      Technician
      • Dec 2018
      • 21

      #3

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22699

        #4
        Re: Multiple document fax job

        I seem to recall a feature where you can set a time each day when the faxes will go out. The faxes get loaded to a specific folder throughout the day, then at a preset time it sends them all. This sounds like the best feature for your situation. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • Rlcdrew
          Technician
          • Dec 2018
          • 21

          #5

          Comment

          • Luther
            Senior Tech

            500+ Posts
            • May 2006
            • 682

            #6
            Re: Multiple document fax job

            Have you looked into kyoceras accusender fax application?

            Comment

            • bsm2
              IT Manager

              25,000+ Posts
              • Feb 2008
              • 27442

              #7
              Re: Multiple document fax job

              They could use a pdf merge program to combine before faxing. How many documents are they faxing?


              Next question is why are they NOT emailing them?
              Another option could be a shared folder like gdrive and share the folder via email.

              We had a pool company with 150 stores and would broadcast fax to all of them, service call was can't receive faxes? Yep about 1.5 hours to sent faxes out. Solution was buy another fax one send one receive.

              Comment

              • Rlcdrew
                Technician
                • Dec 2018
                • 21

                #8
                Re: Multiple document fax job

                Well we have the custom box set up for them to share on the copier and they also have their network share folders as well. Me personally, I’ve always asked why not just email them, especially with the volume of documents they distribute. On average they send maybe 3 - 5 documents per customer. I’ve always figured the size of documents would’ve been too large for fax. Plus with new and secure features such as Docusign, I figured more would move away from faxes unless they are medical, law offices or government offices. But we still do have a fair number of clients than insist on using fax instead.
                Oh and yes for now they are using the copier’s merge function to send multiple documents, they just want it to be simpler.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22699

                  #9
                  Re: Multiple document fax job

                  Originally posted by bsm2
                  They could use a pdf merge program to combine before faxing. How many documents are they faxing?


                  Next question is why are they NOT emailing them?
                  Another option could be a shared folder like gdrive and share the folder via email.

                  We had a pool company with 150 stores and would broadcast fax to all of them, service call was can't receive faxes? Yep about 1.5 hours to sent faxes out. Solution was buy another fax one send one receive.
                  Same situation: It was a large flower distribution center associated with just under 100 branches (the only reason I remember was it was the only machine I've ever had that filled every one-touch). They would broadcast 25 pages to all 100 locations (conveniently numbered 1 to 100), and yes it did take a while. They could not receive anything during one of these broadcasts, since the machine automatically dials the next destination the moment it finishes the previous.

                  Faxes just aren't very suitable for some tasks. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                  Comment

                  • NeoMatrix
                    Senior Tech.

                    2,500+ Posts
                    • Nov 2010
                    • 3514

                    #10
                    Re: Multiple document fax job

                    Duplicate RX/TX fax boards.

                    Yes some other model MFD's would allow duplicate fax boards in the same machine.
                    It would send and receive faxes at the same time.
                    Two separate physical phone lines are required though.
                    Inauguration to the "AI cancel-culture" fraternity 1997...
                    •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                    Comment

                    • Rlcdrew
                      Technician
                      • Dec 2018
                      • 21

                      #11

                      Comment

                      • craigster
                        Trusted Tech

                        100+ Posts
                        • Apr 2016
                        • 200

                        #12
                        Re: Multiple document fax job

                        How about using the Lan fax driver? just a thought

                        Comment

                        • Rlcdrew
                          Technician
                          • Dec 2018
                          • 21

                          #13

                          Comment

                          • NeoMatrix
                            Senior Tech.

                            2,500+ Posts
                            • Nov 2010
                            • 3514

                            #14
                            Re: Multiple document fax job

                            What about the old style Canon fax polling, were head office would poll all of its branch/sub companies fax machines late at night.
                            I'm not sure if polling is still a function, or if its available in other fax machines.

                            The corporate polling function would require scanning the TX document into memory first before going home at night.

                            Once the document is scanned in, all the branch/sub companies faxs could ring the head office during lunch break or late at night to RX their fax doc.
                            Both TX and RX machines must be set to Fax-Polling/Fax-on-Demand to work.
                            Inauguration to the "AI cancel-culture" fraternity 1997...
                            •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                            Comment

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