KFS Problems

[chester]

Hello

I am based in the Uk and I am getting my fleet of 200 taskalfa 6052 and 3551 devices bringing up F60A followed some times with a c7620 id sensor calibration error.
My firmware is on 2019.04.10 for the 6052 and 2019.05.21 for the 3551 which on the Kyocera European site is the latest.
I have had this new monitoring system for two months now and I wish I had Kfm back, it may have been basic but at least it worked.
The 6052 has had all sleep and power modes set to off.
The 3551 only has the option to set the sleep mode which again I have set to off.
There would appear to be no power mode on the 3551 range.

Over the last three weeks the system has been fairly stable but this week is a different story.
I have had over 15 devices with F60a today.
When I look at the Kfs interface I currently have about 70 devices showing offline but when I take a look at my Kyocera net viewer they are all on line.
I was advised to do a remote switch off/on when I web browsed my devices, which to do 70 odd is a big ask.
So I attempted to do the first page of errors which was about 25 devices,once I had re started them I refreshed my Kfs page and they would then show the ready state.
But then I noticed that certain devices which had come to ready then went back to showing offline 10 minutes later and I feel that I am going around in circles.
I have been advised there may be issues with the European Kfs server but I am so fed up I have switched the dam thing off.
If any one can help I would be grateful, to top this I am watching the news and bloody Brexit is on the tv.

[Tonerkiller]

Re: KFS Problems

I think that KFS is causing the f60a errors. I think that the C7620 is machine related.

[Xer0615]

Re: KFS Problems

I was on the line with customer service on wednesday and they mentioned that the F60A errors were due to some issues they were having server-side.

[Tonerkiller]

Re: KFS Problems

I was on the line with customer service on wednesday and they mentioned that the F60A errors were due to some issues they were having server-side.

I am sure that there are different reasons for the F60a codes. But since I have never seen this code until recently, I am blaming it on KFS. I am sure Kyocera will figure it out and fix it.

[chester]

Re: KFS Problems

Thanks for the reply, I also suspect it is to do with the server.

[tmaged]

Re: KFS Problems

We have had a bunch of the C7620 errors. Some on brand new machines. I basically diregard them, since the end user doesn't see them.

[Santander]

Re: KFS Problems

The F60A code is the units inability to communicate with the KFS server. In most cases the user never sees this and is just an annoying email report that you see from KFS. Have you turned off sleep mode for the network interface? If the network interface is in sleep when the unit is trying to communicate with KFS it will trigger the F60A code [unable to communicate with KFS]. Our standard practice now in setting up units is to turn off sleep mode for both network and fax and it has mostly eliminated the F60A codes.

[chester]

Re: KFS Problems

The F60A code is the units inability to communicate with the KFS server. In most cases the user never sees this and is just an annoying email report that you see from KFS. Have you turned off sleep mode for the network interface? If the network interface is in sleep when the unit is trying to communicate with KFS it will trigger the F60A code [unable to communicate with KFS]. Our standard practice now in setting up units is to turn off sleep mode for both network and fax and it has mostly eliminated the F60A codes.

Hi Sandander, thanks for your advice.
I can confirm that under energy saving settings and sleep rules, all network,fax, application,card reader etc are all set to off.

At this moment I am not sure what is causing it, but because I am an onsite engineer my kfs dashboard gets stuffed up.
Where each device should show ready, if the device has had a F60 code then it will show off line.
I had 80 of these on Wednesday of last week and the only way to reset them on the dashboard is to web brows each device and reset the device that way as once offline you can not re start on the kfs portal. Not good and very time consuming which took me 4 hours to complete.

[Santander]

Re: KFS Problems

Hi Sandander, thanks for your advice.
I can confirm that under energy saving settings and sleep rules, all network,fax, application,card reader etc are all set to off.

At this moment I am not sure what is causing it, but because I am an onsite engineer my kfs dashboard gets stuffed up.
Where each device should show ready, if the device has had a F60 code then it will show off line.
I had 80 of these on Wednesday of last week and the only way to reset them on the dashboard is to web brows each device and reset the device that way as once offline you can not re start on the kfs portal. Not good and very time consuming which took me 4 hours to complete.

Under U346 you can turn off auto sleep entirely. Had a unit that has been installed for nearly two years suddenly have the phenomenon of the touch screen being frozen according the user, first thing in the morning. Whenever we arrived on site everything was operating normally. This was after a FW update a few days earlier via KFS. Completely turned off auto sleep and have not had an issue since. You may want to try turning off auto sleep in the MM on a few units that are giving you problems. If they disappear in your dashboard, then you could proceed to do the same for the rest. Not an easy solution, but it may help solve the issue. Hope this helps.

[chester]

Re: KFS Problems

Under U346 you can turn off auto sleep entirely. Had a unit that has been installed for nearly two years suddenly have the phenomenon of the touch screen being frozen according the user, first thing in the morning. Whenever we arrived on site everything was operating normally. This was after a FW update a few days earlier via KFS. Completely turned off auto sleep and have not had an issue since. You may want to try turning off auto sleep in the MM on a few units that are giving you problems. If they disappear in your dashboard, then you could proceed to do the same for the rest. Not an easy solution, but it may help solve the issue. Hope this helps.

Hi Santander

Many thanks for going out of your way on this one, I will try the U346 and let you know at a later date how I get on.
I have been told by my manager that a new firmware will be available next month for various Kfs issues, so it is some comfort that it is not just me.
Once again many thanks

[Santander]

Re: KFS Problems

Hi Santander

Many thanks for going out of your way on this one, I will try the U346 and let you know at a later date how I get on.
I have been told by my manager that a new firmware will be available next month for various Kfs issues, so it is some comfort that it is not just me.
Once again many thanks

We are all here to help. How does your manager know that there is a new firmware coming next month? Kyo does not release FW update info until they release the firmware, which identifies the fixes contained in the firmware for a specific model. If you are dealing with multiple models a FW fix in one model does not translate to other models. I would be interested to know the model[s] you are dealing with

[chester]

Re: KFS Problems

Hello Sandander

My manager has been talking to the main guy who looks after the Kfs system in the Uk at our Kyocera head office in Reading and has indicated that a new firmware will be coming out next month.
I was also told that there had been issues with the European server, we will have to see but I will post you details as soon as I see something.
The models on my site are

Taskalfa 3551ci
Taskalfa 4052ci
Taskalfa 6052ci
ecosy M6035
ecosy M6635

You mentioned in one of your postings that you had the F60a error after a Kfs firmware upgrade, that is very interesting as I have updated all 233 devices to the latest firmware levels via Kfs and since then it has been very unstable with the F60a code.

I am going to apply the firmware via usb with the skip folder taken out to one of my schools which has 15 devices in it and monitor the situation.
I have asked the question to head office if the skip folder is left in on the kfs firmware system which I think it is as it does the firmware to quickly compared to a non skip usb version, Germany have never come back to me.

Again I will keep you posted, I am on annual leave next week so will update you on my return, best wishes Chester

[Assaf]

Re: KFS Problems

They just released firmware to correct F60A, With the new models when the device try to reconnect to KFS and it fails it will throw F60A. They add it mode 287 which you can allow the device to reboot automatically if certain error occurred. but since this error was causing alot of headaches the new firmware removed it.

The issue has nothing to do with the servers, i had machine was connected to KFS and i took it completely out of network and it throw the same error.

[chester]

Re: KFS Problems

Thanks for the heads up, regards Chester

[chester]

Re: KFS Problems

This goes to Santander who has been helping me, I have installed 2019.07.29 new firmware via Kfs and so far no issues with F60a, many thanks for your help.