Ecosys M6635cidn Twain scanning

[iscott]

Set up a new M6635 at a location that was using a M6535 (Which was twain scanning fine) The scanner connects fine it shows as a scanner option in all the scan programs. When you press scan the scanner option interface never comes up. No scan image or any thing. This even happens when using the Kyocera Quick Scan program. This also happens when you connect directly to the copier via network port. FYI Scan to email works fine.
So for Kyocera tech support has not been able to resolve this issue.

Any help from the outside world would be appreciated.

[bsm2]

Re: Ecosys M6635cidn Twain scanning

Did you download the twain and setup scanner? Kyocera you must setup the scanner and enter the correct machine model once you install the software

[iscott]

Re: Ecosys M6635cidn Twain scanning

Yes Kyocera tech support remoted in and loaded everything again same result.

[bsm2]

Re: Ecosys M6635cidn Twain scanning

Reboot pc and test if still not working


Uninstall all the kyocera twain drivers and reboot
than reinstall the latest driver and test.

[iscott]

Re: Ecosys M6635cidn Twain scanning

Deleted and reloaded multiple times.

[bsm2]

Re: Ecosys M6635cidn Twain scanning

Can you try it on another PC or your laptop and test