-
-
Re: Very odd account track network print issue.
Are you using the Utax coded driver?
Job accounting and private print both encrypt the authentication data. If you loaded a Copystar or Kyocera coded print driver it won't be able to decrypt the authentication data at that Utax. Very common issue. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
Re: Very odd account track network print issue.
I just ran into this yesterday on a Copystar 306ci. The same thing happened to me only using Microsoft Word everything else prints fine. The only way I could get it to work is to add the codes to a list then choose display list. When I click print the list is displayed and if I choose a code it prints fine. It's only when prompt for code is enabled that it refuses to print. I'm looking for a solution for this also. I'm not sure if it has the latest firmware or not, I need to update it the next time I go there.Comment
-
Re: Very odd account track network print issue.
Hi Blackcat,
Thanks for your reply. I've attached a screen shot of the driver info. It is all kyocera from the looks (It's the latest full function driver from UTAX's website). The only other driver that seems to be not a mini driver is a KPDL driver. I've just installed this one but its looks stripped down without alot of the functions required. I did forget to mention however that at one point their IT tried removing (and I can't remember the exact term used) but a data encryption that comes with windows 7 and some started working. It didn't work on the Win 10 machines and now the win 7 has stopped working. We've got 100's of UTAX's out with quite a few utilising account track. This is the first time this has happened and they're all on KX universal drivers. so it's a real head scratcher.
Still waiting for a response from UTAX.
@allstar It's worth a try. Only problem is it'll display everyones account codes to everyone else.
Is there any other authentication method apart from username (computer) or code - Built in feature. It's a school, they like things at no extra cost! ha. At the moment we have the machine locked down with codes but it will accept print jobs without a code which isn't ideal.
01.jpgComment
-
Re: Very odd account track network print issue.
I worked for a Copystar dealer for 8 years and every driver I installed said "Copystar" not Kyocera, not Utax. Advanced functions do not work with another branded driver. Sorry, I have no experience with Utax to rely upon. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
-
Re: Very odd account track network print issue.
In the advance tab of the Printer Properties, make sure that "Enable advanced printing features" is not checked.
Comment
-
Re: Very odd account track network print issue.
Bypass print spooler.
Under advanced, pick "print directly to the printer"
As to why, dunno, but it works.
*works with all the kyocera in the past, hopefully this helps.Idling colour developers are not healthy developers.Comment
-
Re: Very odd account track network print issue.
The universal Kyo/Copystar/Utax print driver [they are all the same] does not support the account tracking. Install the full KX driver instead and you should have your problem resolved. As you state the universal driver looks stripped down and it is, it is only a small subset of the full KX driver. I have run into this several times with state agencies where their IT department has installed the universal driver and the users are looking to utilize features that only will work with the full KX driver.Comment
-
Re: Very odd account track network print issue.
Thanks jmaister!
Went out and it worked perfectly. Removed all the drivers, packages and ports (I think the IT dept had been playing). Re-installed the KX driver (latest) on the server. programmed in the account track codes - Failed on a users PC. Did the print directly to printer option and it worked straight away.
I think it must be a permissions thing on the school network and users sending info through the server print spooler?? I don't know. It works though! thanks!!
Comment
-
Re: Very odd account track network print issue.
Thanks jmaister!
Went out and it worked perfectly. Removed all the drivers, packages and ports (I think the IT dept had been playing). Re-installed the KX driver (latest) on the server. programmed in the account track codes - Failed on a users PC. Did the print directly to printer option and it worked straight away.
I think it must be a permissions thing on the school network and users sending info through the server print spooler?? I don't know. It works though! thanks!!
"Print directly to printer" will resolve job accounting & private print issue.
Just to take note on heavy print jobs will jam up the Q & spool to do some features like booklet printing & etc, it may stuck at print Q easily.
There are some conflicts on KX driver & Microsoft Enable advanced printing features.
My advice is to untick "Enable advanced printing features"Comment
-
Re: Very odd account track network print issue.
I have just come across this problem today and very glad i could find this thread.
Setting 'print direct to the printer' worked for me.
many thanks :-)Comment
Comment