Pin Point will not STAY LIVE on computer

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • kuby
    Senior Tech

    1,000+ Posts
    • Oct 2007
    • 1327
    #1

    Pin Point will not STAY LIVE on computer

    Have a customer that the Pin Point will not work one day to the next. I have tried uninstalling it and reinstalling it and then it works, but the next day it does not. Have asked the customer to try and restarting the computer and they said no we need this fixed. Is there a way to keep Pin Point 'ALIVE" so it works like it should. I have one customer that has this problem. Running windows 10 PRO and all updates have been installed and the latest version of Pin Point installed. Any help would be appreciated.

    Kyocera M23640idw

    Thanks
    Tags: customer, installed, pin, point
    • Scottb
      Trusted Tech

      Site Contributor
      VIP Subscriber
      250+ Posts
      • Apr 2013
      • 301
      #2
      Re: Pin Point will not STAY LIVE on computer

      I've seen something similar, but never on a consistent basis. Its like they have closed the app, if they will go to the start menu and programs and click on pinpoint it will start back up....At least this is how I've remedied the issue in the past. It will be interesting to know if there is a real fix to this issue though and Ill keep an eye on this thread.

        Comment

        • mincopier
          Trusted Tech

          250+ Posts
          • Dec 2015
          • 290
          #3
          Re: Pin Point will not STAY LIVE on computer

          Other than the customer closing the app I have never seen it turn itself off. Customer is either disabling the app or they have a software that is doing it for them.

            Comment

            • kuby
              Senior Tech

              1,000+ Posts
              • Oct 2007
              • 1327
              #4
              Re: Pin Point will not STAY LIVE on computer

              Talked to Kyocera about this issue and their recommendation is what I found in the Pin Point manual after reading it.

              Network Ports and Protocols
              UDP Multicast on group 239.255.255.248 and Port 5360
              UDP Unicast o Port 5360
              TCP Port 19091 ( and above )

              Make sure that these ports are open and not blocked by a Firewall or Anti Virus software.

              They said that after uninstalling and reinstalling Pin Point it MAKES the connection. But after a while the Firewall or Anti Virus software kicks back in and blocks the communication between Pin Point on the machine and the computer.

                Comment

                • tmaged
                  Owner/Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Oct 2008
                  • 1813
                  #5
                  Re: Pin Point will not STAY LIVE on computer

                  I was going to ask if it's running as a service & to start & restart if an error occurs. If it's running in the system tray & you can't scan, it's a firewall issue. If it's not in the system tray, that's a different issue.
                  Hope that helps !
                  -Tony
                  www.dtios.com
                  Become a fan on Facebook

                    Comment

                    Previous template Next
                    Working...