FS-C8020 F24C fault > Firmware update source?

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  • Spooltasker
    Junior Member
    • Sep 2019
    • 7
    #1

    FS-C8020 F24C fault > Firmware update source?

    Hi all,
    I have a FS-C8020 that has started giving F24C faults, requesting a power cycle, they only appear to happen when attempting to login as admin to the command center, which also gets stuck and does not log in.

    First thing I wanted to try was a firmware update, I know there have been updates, but it seems Kyocera keep them under lock and key, as such I was wondering if anyone could help me with finding current FS-C8020MFP Firmware?

    The machine in question has firmware 2KZ_2F00.001.504 dated 2011.02.08, others I work with are dated as new as 2015.05.13, so there have been changes.

    Thanks for reading.

    unnamed.jpg
    Tags: dated, f24c, firmware, update, wondering
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 7931
      #2
      Re: FS-C8020 F24C fault > Firmware update source?

      Originally posted by Spooltasker
      Hi all,
      I have a FS-C8020 that has started giving F24C faults, requesting a power cycle, they only appear to happen when attempting to login as admin to the command center, which also gets stuck and does not log in.

      First thing I wanted to try was a firmware update, I know there have been updates, but it seems Kyocera keep them under lock and key, as such I was wondering if anyone could help me with finding current FS-C8020MFP Firmware?

      The machine in question has firmware 2KZ_2F00.001.504 dated 2011.02.08, others I work with are dated as new as 2015.05.13, so there have been changes.

      Thanks for reading.

      [ATTACH=CONFIG]46026[/ATTACH]
      This error can also be caused by a corrupt print job.

      But firmware is usually required to resolve the issue, drop us an email if you need it.

      Firmware Update - Printer & Copier Firmware
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • JR2ALTA
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2010
          • 2017
          #3
          Re: FS-C8020 F24C fault > Firmware update source?

          Originally posted by copier tech
          This error can also be caused by a corrupt print job.

          But firmware is usually required to resolve the issue, drop us an email if you need it.

          Firmware Update - Printer & Copier Firmware



          Delete the print job from the source computer or server. Avoid printing from internet.

          Or

          Some f-codes are corrupt fax data. Get into simulations and clear fax memory.

            Comment

            • Spooltasker
              Junior Member
              • Sep 2019
              • 7
              #4
              Re: FS-C8020 F24C fault > Firmware update source?

              Originally posted by copier tech
              This error can also be caused by a corrupt print job.

              But firmware is usually required to resolve the issue, drop us an email if you need it.

              Firmware Update - Printer & Copier Firmware



              Thanks, will do.

              Originally posted by JR2ALTA
              Delete the print job from the source computer or server. Avoid printing from internet.

              Or

              Some f-codes are corrupt fax data. Get into simulations and clear fax memory.
              Thanks, I'll do as you mentioned and see if I can log into command center.

                Comment

                • rapo_tech
                  Trusted Tech

                  100+ Posts
                  • Feb 2019
                  • 114
                  #5
                  Re: FS-C8020 F24C fault > Firmware update source?

                  Problably same problem as here - Kyocera can't access command center printer web page (fix)

                  I tried frimware update on 8520.. nothing changed...

                    Comment

                    • kuby
                      Senior Tech

                      1,000+ Posts
                      • Oct 2007
                      • 1327
                      #6
                      Re: FS-C8020 F24C fault > Firmware update source?

                      Did you do a full update or use the Turbo pack. If you are experiencing problems always use the Full Firmware package and not the Turbo pack. Just to let you know.

                      Originally posted by rapo_tech
                      Problably same problem as here - Kyocera can't access command center printer web page (fix)

                      I tried frimware update on 8520.. nothing changed...

                        Comment

                        • rapo_tech
                          Trusted Tech

                          100+ Posts
                          • Feb 2019
                          • 114
                          #7
                          Re: FS-C8020 F24C fault > Firmware update source?

                          Originally posted by kuby
                          Did you do a full update or use the Turbo pack. If you are experiencing problems always use the Full Firmware package and not the Turbo pack. Just to let you know.

                          Yup, did the full update...

                            Comment

                            • autopilot
                              Technician

                              Site Contributor
                              50+ Posts
                              • May 2011
                              • 68
                              #8
                              Re: FS-C8020 F24C fault > Firmware update source?

                              I have come across this on a few devices recently - different older models Utax 206ci (same model as the FS-C8020 I Think) and M2535DN both on current FW.

                              I'm not sure if this has been caused by recent Win 10 updates or Chrome itself but only workaround I have found is to use internet exporer. I haven't tried other browers but Chrome causes F24C after logging in as Admin and IE doesn't. 3 Machines in total now.

                                Comment

                                • Phil B.
                                  Field Supervisor

                                  10,000+ Posts
                                  • Jul 2016
                                  • 22808
                                  #9
                                  Re: FS-C8020 F24C fault > Firmware update source?

                                  Originally posted by autopilot
                                  I have come across this on a few devices recently - different older models Utax 206ci (same model as the FS-C8020 I Think) and M2535DN both on current FW.

                                  I'm not sure if this has been caused by recent Win 10 updates or Chrome itself but only workaround I have found is to use internet exporer. I haven't tried other browers but Chrome causes F24C after logging in as Admin and IE doesn't. 3 Machines in total now.
                                  I would give firefox a go.. hardly any issues that I've had and I know other senior tech here use it

                                    Comment

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