4501i voip fax?

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  • mrfuser
    Service Manager

    Site Contributor
    1,000+ Posts
    • May 2007
    • 1586

    4501i voip fax?

    Have a client that just switched to voip for everything and of course now the analog fax no longer works. Anyone have any success in getting it to work with voip?
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: 4501i voip fax?

    Originally posted by mrfuser
    Have a client that just switched to voip for everything and of course now the analog fax no longer works. Anyone have any success in getting it to work with voip?
    follow the steps for VOIP in the SM.

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    • M94
      Trusted Tech

      Site Contributor
      100+ Posts
      • Jul 2020
      • 158

      #3
      Re: 4501i voip fax?

      If you're still having trouble with it there is an entire course on Kyocera's learning center about troubleshooting and configuring fax over VOIP that would likely hit the issue. I don't remember much from it as that was like 30 courses ago for me but there were definitely some things to look for that are unique to VOIP.

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      • bsm2
        IT Manager

        25,000+ Posts
        • Feb 2008
        • 27442

        #4
        Re: 4501i voip fax?

        disable v34 modem and reduce baud rate to 9600 for both send and receive

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        • CopyTech03
          Technician

          50+ Posts
          • Jul 2020
          • 52

          #5
          Re: 4501i voip fax?

          Originally posted by mrfuser
          Have a client that just switched to voip for everything and of course now the analog fax no longer works. Anyone have any success in getting it to work with voip?
          There is a bulletin that outlines which settings to adjust for each machine using VoIP

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