M3655idn print/copy hesitation issue

[progoffice]

Re: M3655idn print/copy hesitation issue

What did you mean by hesitation?
I've seen similar waiting/pause before print on other brands and it was either:
a) adding toner
b) waiting for fuser temp to stabilize
c) when HDD started to fail in which case format of HDD temporary took care of the issue

The toner is full, not sure about the fuser temp and there's no HDD on this machine. In our tests, we're only printing counter pages so coverage shouldn't be an issue. It will simply print 4 or 5 pages, hesitate like it's calibrating and then print 4 or 5 pages and the cycle continues until the job is complete. I suppose it could be fuser related, but we've already tried multiple fusers. It's possible that the fuser temp isn't keeping up with the machine and it's pausing until the temp is where it should be. We haven't had a chance to test any boards yet, but I will definitely follow up if we get to the bottom of this one.

[progoffice]

Re: M3655idn print/copy hesitation issue

The problem is the Fuser. We ordered based on Tech Bulletin #1 (302TA93040), but the part number listed there is for the 220V fuser. The correct fuser is listed in the parts manual (302TA93050) 120V. So if you have any machine doing this, confirm that your fuser is for the correct voltage. Our mistake, but it's an easy one to make.