Kyocera 306ci - F24C error

[BillyCarpenter]

I have a Kyocera 306ci that is giving me a F24C error code. I searched this site and it said to clean the DIMM run sim. U021 to re-initialize the memory. I've never worked on this model. I got a call this morning from a company and I didn't sell the machine to them nor is it under contract. I checked the service error counter and it has 11 F24C errors in total. The client said it does it every couple of days. Very intermittent.

Any suggestions?

[rapo_tech]

Re: Kyocera 306ci - F24C error

Had same F24C error on FS-C8520.
Wiped HDD and ram, still no luck.

Turned out that some video surveillance server was sending corrupt data to printer and that resulted with F24C error.

Look what devices are connected to same network...

[kuby]

Re: Kyocera 306ci - F24C error

That will do it. Had two machines that did that and both were corrupt data being send to printer/copier.

Have the company sending the print job to the copier/printer send it in another format or reduce the size of the job (it may be to big or complex).

[BillyCarpenter]

Re: Kyocera 306ci - F24C error

Had same F24C error on FS-C8520.
Wiped HDD and ram, still no luck.

Turned out that some video surveillance server was sending corrupt data to printer and that resulted with F24C error.

Look what devices are connected to same network...

Interesting. They do a video surveillance system but how do you pinpoint the problem and what did you do to resolve it?

[BillyCarpenter]

Re: Kyocera 306ci - F24C error

That will do it. Had two machines that did that and both were corrupt data being send to printer/copier.

What was the solution? How did you resolve?

[BillyCarpenter]

Re: Kyocera 306ci - F24C error

Was going thru tech bulletins and came across this concerning firmware upgrade: Service Bulletin Ref. No. 2R4-0017(G211)

Corrective measures for system error F24C:

The packet processing output from the network equipment might become unstable depending on the user's environment (connecting to the certain network equipment), and system error F24C might appear.


Anyone had any luck with this?

[sparkycivic]

Re: Kyocera 306ci - F24C error

change the IP of the copier to another value, or have their IT dept do it if preferred. This won't help if it's broadcast data that's upsetting the device.

Otherwise, use a network switch with port-mirroring (or a dumb 10-base-t hub) to packet-capture the data which will prove the source of the data, and the data itself. Wire Shark is a free app that lets you capture and filter out data to involve only your device as destination.

[kuby]

Re: Kyocera 306ci - F24C error

You can try going to the FRPO commands on the command line:

Using FRPO commands for reprogramming the firmware.
The current settings of the FRPO parameters are listed as the optional values on the service status page.
The FRPO command is sent to the printer in the following sequence:


!R! FRPO parameter, value; EXIT;
Example: Changing emulation mode to PC-PR201/65A
!R! FRPO P1, 6; EXIT;

FRPO parameters Note:
Before changing any FRPO parameters, print out a service status page, so you will know the
parametervalues before the changes are made. To return FRPO parameters to their factory default values,
send the FRPO INIT (FRPO-INITialize) command.
(!R! FRPO INIT; EXIT





Try changing Y0 to ON.

Auto error clear at an error Y0 0��OFF, 1��ON Default 0 (OFF)
Auto error clear timeout time Y1 Value in units of 5 seconds (0 to 99). 6

[BillyCarpenter]

Re: Kyocera 306ci - F24C error

You can try going to the FRPO commands on the command line:

Using FRPO commands for reprogramming the firmware.
The current settings of the FRPO parameters are listed as the optional values on the service status page.
The FRPO command is sent to the printer in the following sequence:


!R! FRPO parameter, value; EXIT;
Example: Changing emulation mode to PC-PR201/65A
!R! FRPO P1, 6; EXIT;

FRPO parameters Note:
Before changing any FRPO parameters, print out a service status page, so you will know the
parametervalues before the changes are made. To return FRPO parameters to their factory default values,
send the FRPO INIT (FRPO-INITialize) command.
(!R! FRPO INIT; EXIT





Try changing Y0 to ON.

Auto error clear at an error Y0 0��OFF, 1��ON Default 0 (OFF)
Auto error clear timeout time Y1 Value in units of 5 seconds (0 to 99). 6

Forgive my ignorance. This is totally new to me.

I printed out the Service Status Page. I see all of the FPRO settings. How do I change them? I do I access the settings?

[kuby]

Re: Kyocera 306ci - F24C error

Models are different: On some there is a work around.

On some you can go into the Web Interface and go to Device Setting and System and turn on the Auto Error Clear.

On other models you go into the Web Interface and go to Security Setting and Error Setting and turn on Auto Error Clear. (may need to input the code, have not viewed this model yet).

[BillyCarpenter]

Re: Kyocera 306ci - F24C error

Models are different: On some there is a work around.

On some you can go into the Web Interface and go to Device Setting and System and turn on the Auto Error Clear.

On the newer model you go into the Web Interface and go to Security Setting and Error Setting and turn on Auto Error Clear. (may need to input the code, have not viewed this model yet).

Can't thank you enough for your help. Much appreciated. I changed the settings. Just so I'm clear....Does changing the YO and Y1 settings mean that the machine will automatically clear the error message after 30-seconds without having to power the machine on and off?

[kuby]

Re: Kyocera 306ci - F24C error

It should.

[copier tech]

Re: Kyocera 306ci - F24C error

I have a Kyocera 306ci that is giving me a F24C error code. I searched this site and it said to clean the DIMM run sim. U021 to re-initialize the memory. I've never worked on this model. I got a call this morning from a company and I didn't sell the machine to them nor is it under contract. I checked the service error counter and it has 11 F24C errors in total. The client said it does it every couple of days. Very intermittent.

Any suggestions?

Many Fxxx errors can be resolved by updating the firmware & printer driver usually caused by a corrupt print job, when clients print webpages with JAVA images etc.

[BillyCarpenter]

Re: Kyocera 306ci - F24C error

Many Fxxx errors can be resolved by updating the firmware & printer driver usually caused by a corrupt print job, when clients print webpages with JAVA images etc.

Thanks. I just sent the payment to you for firmware for KYOCERA 306ci

[copier tech]

Re: Kyocera 306ci - F24C error

Thanks. I just sent the payment to you for firmware for KYOCERA 306ci

Thanks for your support i'll ping that across to you now.