Kyocera ci problem

[BillyCarpenter]

I have a 4551ci. The customer said the power went out over the weekend and now it won't print. I can ping the copier but can't access the Command Center and it won't print.

I just got off the phone with their IP guy and he said that an HyPass app grabbed the IP address of the copier and that's the reason for the problem. I'm abou to head back over there.

Any advice? Thanks.

[tsbservice]

Re: Kyocera ci problem

I have a 4551ci. The customer said the power went out over the weekend and now it won't print. I can ping the copier but can't access the Command Center and it won't print.

I just got off the phone with their IP guy and he said that an HyPass app grabbed the IP address of the copier and that's the reason for the problem. I'm abou to head back over there.

Any advice? Thanks.

Billy another thought - may be an IP conflict. Another device on network can get MFP IP after power outage. Change MFP IP for the time being, ping new IP and try Command Center if it works then You know.

[bsm2]

Re: Kyocera ci problem

Have customer unplug the copier and ping it

Change the IPaddress or have there IT make a reservation for the copier

[allan]

Re: Kyocera ci problem

I have a 4551ci. The customer said the power went out over the weekend and now it won't print. I can ping the copier but can't access the Command Center and it won't print.

I just got off the phone with their IP guy and he said that an HyPass app grabbed the IP address of the copier and that's the reason for the problem. I'm abou to head back over there.

Any advice? Thanks.

Agreed. Ask the guy to do a MAC reservation on the printers IP.

When installing a machine if you can help it don't use the first IP address that DHCP dishes out. Like to keep the address out of the DHCP pool. If the router is setup well it should only include form xxx.xxx.xxx.11 to xxx.xxx.xxx.249.The IP's out of that range would be used for things that require a static address.
The IP I try to use if open is 192.168.0.252.

[BillyCarpenter]

Re: Kyocera ci problem

I apologize for not providing much information. I was on my way out the door when I made the post.


Here's the situation. The printer is set to a static IP address that was outside of the DHCP range. The customer had a new router installed after that and he said the printer was working fine after the new router was installed.

Over the weekend he said the power went out and now it's not printing. No settings in the copier have changed.

Their IT guy logged in remotely and said after the router went down due to power outage that it re-assigned the IP address to a Hypass app. I go back and delete the Hypass app.

I can ping the copier but still can't access the web interface and it won't print. There is no duplicate IP address. I checked. Twice.

[bsm2]

Re: Kyocera ci problem

I apologize for not providing much information. I was on my way out the door when I made the post.


Here's the situation. The printer is set to a static IP address that was outside of the DHCP range. The customer had a new router installed after that and he said the printer was working fine after the new router was installed.

Over the weekend he said the power went out and now it's not printing. No settings in the copier have changed.

Their IT guy logged in remotely and said after the router went down due to power outage that it re-assigned the IP address to a Hypass app. I go back and delete the Hypass app.

I can ping the copier but still can't access the web interface and it won't print. There is no duplicate IP address. I checked. Twice.

Something changed
Set copier to DHCP and see what address it pulls
Than re enter the static and test again or setup the mini network your laptop switch and cables and test print and web access

[tsbservice]

Re: Kyocera ci problem

I'm sure You've checked it but but make sure they power cycled MFP.

[bsm2]

Re: Kyocera ci problem

Some devices don't reply to a ping request pretty rare but possible. Assign it a different ipaddress if necessary.

See now your in goat territory. Ha

[BillyCarpenter]

Re: Kyocera ci problem

Luckily this account is only a few blocks down the road. I just made a 3rd trip and here's the deal.

Before I left I searched the forum for any old threads that pertained to the same issues. Blackcat offered a couple of suggestions. I'll just repost what he said:



It's destructive ... but a U021 will wipe out any network settings, and a lot of machine settings. I think first, I might try the following PreScribe commands:
!R! ACNT "EGRE";EXIT;

or
!R! ACNT "REST";EXIT;

That should just reset the printer NIC. =^..^=


The prescribe commands were over my head so I ran U021 and that fixed the problem. I don't really understand why other than the network settings changed on the copier when the power went out.

PS - I've got to get blackcat to explain the prescribe commands to me.

[BillyCarpenter]

Re: Kyocera ci problem

PS - Before I ran U021 i changed to DHCP and it pulled the same IP address - 10.157.1.113. It wouldn't pull a different IP address. I don't know if their IT guy accessed the router remotely and reserved the IP address. The guy never called me back. Nothing worked unit I ran U021. But it did wipe out the address book.

[bsm2]

Re: Kyocera ci problem

Kyocera Nic cards freeze sometimes
If you had followed the advice of setting the card back to DHCP and then checked You would Not had to run a U21.

Prescribe commands send data to make setting and parameters changes. Almost NEVER Ever had to do unless You know what your doing or Hotline or tech rep tells you to do it.

[BillyCarpenter]

Re: Kyocera ci problem

Kyocera Nic cards freeze sometimes
If you had followed the advice of setting the card back to DHCP and then checked You would Not had to run a U21.

Prescribe commands send data to make setting and parameters changes. Almost NEVER Ever had to do unless You know what your doing or Hotline or tech rep tells you to do it.

Read the post above yours. I did change to DHCP. Didn't work.

[bsm2]

Re: Kyocera ci problem

Read the post above yours. I did change to DHCP. Didn't work.

Did you power cycle the machine after the change?
no

You must power cycle almost all changes for them to take affect.

[BillyCarpenter]

Re: Kyocera ci problem

Did you power cycle the machine after the change?
no

Certainly.

[Santander]

Re: Kyocera ci problem

Read the post above yours. I did change to DHCP. Didn't work.

After you changed the unit to DHCP did you power cycle the machine? Changes to the network only take effect after a reboot.