CS 3553ci - PinPoint Scan disappearing from homescreen frequently

[daviek]

It seems about every week or so, PinPoint Scan disappears from the homescreen and homescreen settings of our customer's machine. It remains installed and listed under the applications setting... We fix this by going to the applications setting, deactivating and reactivating the license; it reappears on the homescreen. It works as a temporary fix, but every 1 to 2 weeks, it happens again. The firmware is up to date. I have no clue would could be causing this. Any help is appreciated! Thanks.

[tmaged]

Re: CS 3553ci - PinPoint Scan disappearing from homescreen frequently

Disabling the motion detection under system menu>System & Network settings will resolve it.

[daviek]

Re: CS 3553ci - PinPoint Scan disappearing from homescreen frequently

Disabling the motion detection under system menu>System & Network settings will resolve it.

Interesting. Has this worked for you? I'll be trying it and see if it works.

[Scott]

Re: CS 3553ci - PinPoint Scan disappearing from homescreen frequently

Disabling the motion detection under system menu>System & Network settings will resolve it.

Wow any reason as to why this happens??? We are seeing this as well

[tmaged]

Re: CS 3553ci - PinPoint Scan disappearing from homescreen frequently

It's a known issue and yep, it's worked for me. I assume it will be fixed in firmware at some point.