Kyocera Papercut and Aruba switches - Fail to wake

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  • Daren
    Technician
    • Nov 2011
    • 14
    #1

    [Misc] Kyocera Papercut and Aruba switches - Fail to wake

    Hey Y'all

    I have a client with two 5053 on a Papercut hold and release Follow Me queue. The network runs over Aruba switches and that's where I believe the problem lies

    The copiers go to sleep no problem, user visits one of the copiers, logs into Papercut no problem, releases his/her jobs, DOESN'T PRINT. Disconnect the LAN cable from the copier for 5 secs, re-attach and hey presto, out come the pages

    Aruba switches seem to be the culprit but the client wants me to prove the issue lies with the switch.

    I have a very similar issue at another client with a Ricoh 305+ again on Aruba switches, again not waking up correctly.

    Pointers please Ladies and Gentlemen

    Ta

    Daren
    Tags: aruba, kyocera, papercut, ricoh, switches
    • sparkycivic
      Trusted Tech

      250+ Posts
      • Apr 2017
      • 348
      #2
      Re: Kyocera Papercut and Aruba switches - Fail to wake

      I might try forcing the link speed away from auto to some other fixed speed, this will stop the "Green ethernet power-saving" protocols from interfering with the link/negotiation. I do this for any ethernet related link issues, as it can eliminate iffy pairs being used in a cable as well as certain dreaded auto-negotiation issues present in certain environments. Going from gig to 100M automatically eliminated four of the wires. going to 10 meg increases the signal-to-noise margins sometimes, especially if cables are routed "improperly"

      It might also be beneficial to disable the powersaving modes in the Aruba geat, if the admin is willing to try it.

        Comment

        • tmaged
          Owner/Service Manager

          Site Contributor
          1,000+ Posts
          • Oct 2008
          • 1813
          #3
          Re: Kyocera Papercut and Aruba switches - Fail to wake

          Make sure the energy save level on the MFP is not energy save, but quick recovery.
          In energy save mode, the NIC gets shut off, and doesn't wake as it should.
          Hope that helps !
          -Tony
          www.dtios.com
          Become a fan on Facebook

            Comment

            • diedux
              Trusted Tech

              Site Contributor
              100+ Posts
              • Jan 2017
              • 123
              #4
              Re: Kyocera Papercut and Aruba switches - Fail to wake

              Very strange behavior indeed. I would start to investigate from a print server. Does it release/redirect the print job, the job status at print queue after user presses 'Print' at MFD, then the network traffic from a print server to the printer (ports, protocols, firewalls, switches, etc.)?


              It's really hard for me to wrap my head around that 'wake from sleep', 'energy saving' etc. could be related somehow. The user walks to a device, if he/she is presented with PaperCut login screen and successfully logs in, then this is already ONLINE operation, the device is fully awake and connected to a server.

                Comment

                • Daren
                  Technician
                  • Nov 2011
                  • 14
                  #5
                  Re: Kyocera Papercut and Aruba switches - Fail to wake

                  Originally posted by tmaged
                  Make sure the energy save level on the MFP is not energy save, but quick recovery.
                  In energy save mode, the NIC gets shut off, and doesn't wake as it should.
                  Is there a pre-req setting to be able to enable that. I'm trying to do it via KFS and it fails to apply everytime?

                  Thanks

                    Comment

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