P6235cdn stuck

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  • martinkrys
    Technician
    • Feb 2011
    • 29

    #1

    P6235cdn stuck


    Hi, has anyone had a problem with a stuck P6235cdn printer? There is a "Cannot use device; it will soon be removed" message on the display. I can't reach the machine via network or USB, and it doesn't accept new firmware from a USB drive or SD card either. The keyboard also doesn't work. It's a brand new machine. Looks like a main board issue to me. Any suggestions on how to fix this would be greatly appreciated. Thanks in advance!
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  • tmaged
    Owner/Service Manager

    Site Contributor
    1,000+ Posts
    • Oct 2008
    • 1858

    #2
    That is the screen you get when the machine is being decommissioned and data security has wiped all the data. That stops it from being used. If it's brand new, I would call the Kyocera hotline.
    Hope that helps !
    -Tony
    www.dtios.com
    Become a fan on Facebook

    Comment

    • martinkrys
      Technician
      • Feb 2011
      • 29

      #3
      Originally posted by tmaged
      That is the screen you get when the machine is being decommissioned and data security has wiped all the data. That stops it from being used. If it's brand new, I would call the Kyocera hotline.
      How to resolve it?

      Comment

      • tmaged
        Owner/Service Manager

        Site Contributor
        1,000+ Posts
        • Oct 2008
        • 1858

        #4
        System Menu>security>3500 login>data Security
        Hope that helps !
        -Tony
        www.dtios.com
        Become a fan on Facebook

        Comment

        • martinkrys
          Technician
          • Feb 2011
          • 29

          #5
          Originally posted by tmaged
          System Menu>security>3500 login>data Security
          Can't get into a menu, keyboard doesn'twork

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