Command Center Scan To Email Settings

[jcg54]

I went to look at a 5054 for a scan to email issue. Ran the test from the command center and got a 3201 error code. Typed the smtp account password in manually and tested and it worked again. Cool. Went to hit the submit button and then I get a pop up box that says
*IP Address* Says Select the Item
With an OK button.
No Idea what to do with that. I tried another machine at the same location and had no issue hitting submit. Anybody run into this box before?

[Ropariva]

Weird. Never seen that. What level firmware? What sort of email account are you using? (Gmail, O365, other) I’m assuming DNS etc is set?

[jcg54]

It is the most current Firmware I believe that would be uhh let me just pull the whole list of firmware. Its using an O365 account. Yeah DNS is set to 8.8.8.8

Before update After update Firmware package v.3.15 v.3.15 System firmware 2XC_S000.003.603 2XC_S000.003.603 Engine firmware 2XC_1000.005.001 2XC_1000.005.001 Motor CPU 2XC_1400.001.101 2XC_1400.001.101 Feeder 3000 3V4_9000.001.010 3V4_9000.001.010 Document processor duplex 3TC_9500.002.301 3TC_9500.002.301 Main panel 2XC_7200.001.009 2XC_7200.001.009 OCR dictionary data 2XC_L000.001.001 2XC_L000.001.001 Main panel configuration file 2V8_7400.001.018 2V8_7400.001.018 Version information data 2XC_S100.003.603 2XC_S100.003.603 Super resolution 2XC_T100.001.003 2XC_T100.001.003 Emphasize handwriting 2XC_T400.001.004 2XC_T400.001.004 Option language 2XC_81XM.003.601 2XC_81XM.003.601

I did try using a different email account but that doesnt seem to be the issue. The command center just simply will not let you hit the submit button to change anything. I'm not sure what happened as we set the machine up with it to begin with. Maybe I will see if I can update the password a different way?? maybe the Net Tool or KFS

[Ropariva]

Have you tried a different web browser or cleared the cache on that one.

[jcg54]

yeah I did try that. let me see if Using a different computer to access it would make a difference

[jcg54]

nope I still get image.png

[Ropariva]

Have you
Tried those mail settings in a different machine or on a different site?
You can enter smtp details and password etc thru KFS. You need to type the password manually or copy paste from notepad
if that don’t work, Id probably back this up via U917 and KNV and do a U21 and leave all network settings DHCP including DNS and try email again. If that works try making your changes one at a time
if it doesn’t work, take it to the top floor and roll it over the side…..just a suggestion 😂

[jcg54]

Yeah when I try these on another machine it works fine. I was able to adjust it through kfs so it's working now. But I may reset the machine to see if it goes away later.

[Ropariva]

Sounds like a glitch in the matrix. Blow it away, re do firmware with skip file deleted, try again. Good to know it’s working. I love KFS. 👍

[Dark Helmet]

Yeah when I try these on another machine it works fine. I was able to adjust it through kfs so it's working now. But I may reset the machine to see if it goes away later.

I had a 3011 that refused to scan to email with STARTLS/SSL. U917, then U021. I restored only the address book and all the other settings were manually set including all network info.
Worked fine after that.