Kyocera M2540 can't scan or print (don't use print as the last word of the title)

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22973
    #1

    Kyocera M2540 can't scan or print (don't use print as the last word of the title)

    Re-posted for Thayer:

    Customer called said can't scan to folder or print.
    Checked all the usual....(Customer IT assisting)
    KX driver with IP shows offline.
    We can ping the machine ip address
    DNS is correct, and gateway
    scan to folder password correct, tried different scan folder.

    I connected KFS to update firmware.

    We are still researching, and scratching my head...

    Thoughts??? Ideas??

    Thanks
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: correct, customer, folder, print, scan
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22973
      #2
      Re: Kyocera M2540 can't scan or print (don't use print as the last word of the title)

      Duplicate IP? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • bsm2
          IT Manager

          25,000+ Posts
          • Feb 2008
          • 29610
          #3
          Re: Kyocera M2540 can't scan or print (don't use print as the last word of the title)

          Check for duplicate Ipaddress.

          Unplug network cable and ping

            Comment

            • green4go
              Technician
              • Jan 2022
              • 49
              #4
              Re: Kyocera M2540 can't scan or print (don't use print as the last word of the title)

              Can you make sure that someone did not set a filter for IP address on the device?

              check if "Enable bidirctional support" and "SNMP Status Enable" are on. if so, turn them off in driver properties.

              Good luck

                Comment

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