KYOCERA A4 TASKALFA 358ci missing excel borders.

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  • bern46
    Junior Member
    • Feb 2022
    • 3
    #1

    [Misc] KYOCERA A4 TASKALFA 358ci missing excel borders.

    Hello,

    we have a Kyocera printer that has some strange behaviour when printing some excel sheets. It prints everything except some thin borders that are not printed. When printing it first to PDF and then to the printer it shows as expected.

    I'm almost 100% sure that's a printer problem or missconfiguration, nothing to do with excel as I tried to print it to another printer that's the same exact model and it works normally.

    Note that I could solve it setting the option Printing optimizations to disabled under document options (configured from the PC) but in the printer that's working is set to enabled. Changing this solved the issue I know, but I don't like to keep different configurations and also not knowing the real root of the issue.

    After this I tried to compare the configurations directly on these two printers and at first sight I think everything is the same on both, but probably I forgot to check something as there are so many options.

    Could someone please help me with this ?

    Thanks in advance!
    Tags: configurations, excel, kyocera, printer, printing
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22973
      #2
      Re: KYOCERA A4 TASKALFA 358ci missing excel borders.

      There is a checkbox somewhere to "Print Borders". I think it's in the application, but could also be in the print driver.

      Are you using the KX driver? =^..^=

      EDIT: I think this is what you want:

      Print Gridlines.jpg
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • bern46
          Junior Member
          • Feb 2022
          • 3
          #3
          Re: KYOCERA A4 TASKALFA 358ci missing excel borders.

          Originally posted by blackcat4866
          There is a checkbox somewhere to "Print Borders". I think it's in the application, but could also be in the print driver.

          Are you using the KX driver? =^..^=

          EDIT: I think this is what you want:

          [ATTACH=CONFIG]53060[/ATTACH]
          Thanks for your reply.

          As I said, I think it's not an issue with excel as I got it printed properly on another device without selecting this option (also I never used it and always printed them) Anyway I'll try it.

          For the drivers we are using Taskalfa 250ci on both, I know it's not the one for this printers, but one device is printing fine and the other one not.

          Thanks !

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22973
              #4
              Re: KYOCERA A4 TASKALFA 358ci missing excel borders.

              I'd start by loading the correct print driver. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • bern46
                  Junior Member
                  • Feb 2022
                  • 3
                  #5
                  Re: KYOCERA A4 TASKALFA 358ci missing excel borders.

                  Originally posted by blackcat4866
                  I'd start by loading the correct print driver. =^..^=
                  Hi,

                  I didn't change the drivers because I found the issue while I was going to change them. Under the window where you change the printer drivers, I found that the option Enable advanced features was enabled, deactivated it and now it's printing perfectly.

                  I searched a little bit and while this option is enabled the printjobs are generated in windows EMF format and then sent to the printserver.

                  Thanks for all !

                    Comment

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