&$&*(() 5003ci with C 7301

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  • Geo
    Senior Tech

    500+ Posts
    • Nov 2010
    • 662
    #1

    &$&*(() 5003ci with C 7301

    Hi

    Need a little help from the brain trust..

    CS 5003Ci with 1.1 million.. Unit will go into warm up and into ready state and will allow 1-2 copies , more than 5-6 and will code 7301, can be reset with 906 or power cycle
    All toners do rotate and OEM toner is used
    So far the following has been done ,
    Toner supply drive , main drive assy , image PWB ( these came from a working unit. ) Absolutely no change
    DV unit replaced and 425 run..No change

    Any suggestions..PLEASE

    Thanks
    Tags: 5003ci, change, drive, toner, unit
    • JR2ALTA
      Service Manager

      Site Contributor
      1,000+ Posts
      • Feb 2010
      • 2028
      #2
      Re: &$&*(() 5003ci with C 7301

      Originally posted by Geo
      Hi

      Need a little help from the brain trust..

      CS 5003Ci with 1.1 million.. Unit will go into warm up and into ready state and will allow 1-2 copies , more than 5-6 and will code 7301, can be reset with 906 or power cycle
      All toners do rotate and OEM toner is used
      So far the following has been done ,
      Toner supply drive , main drive assy , image PWB ( these came from a working unit. ) Absolutely no change
      DV unit replaced and 425 run..No change

      Any suggestions..PLEASE

      Thanks
      Kyocera 5002i C7301 Toner Motor K Error
      CS6002i - C7301 code

        Comment

        • Geo
          Senior Tech

          500+ Posts
          • Nov 2010
          • 662
          #3
          Re: &$&*(() 5003ci with C 7301

          Originally posted by JR2ALTA
          Kyocera 5002i C7301 Toner Motor K Error
          CS6002i - C7301 code
          Hi
          Thanks , I do know what the code is ..Problem is , haven't been able to fix it..

            Comment

            • fishleg
              Trusted Tech

              Site Contributor
              250+ Posts
              • Mar 2009
              • 425
              #4
              Re: &$&*(() 5003ci with C 7301

              Originally posted by Geo
              Hi
              Thanks , I do know what the code is ..Problem is , haven't been able to fix it..

              If it's coding that fast I'd guess it's definitely a toner supply problem. I'd try a new Dev and see if it works for longer than a few sheets as that will prove its not getting toner.

              I've seen a lot of these with customers ramming waste toner bottles into the black check the event log it lists all the toners serial numbers that will indicate if the same bottle had been used twice in the machine.

                Comment

                • Geo
                  Senior Tech

                  500+ Posts
                  • Nov 2010
                  • 662
                  #5
                  Re: &$&*(() 5003ci with C 7301

                  Originally posted by fishleg
                  If it's coding that fast I'd guess it's definitely a toner supply problem. I'd try a new Dev and see if it works for longer than a few sheets as that will prove its not getting toner.

                  I've seen a lot of these with customers ramming waste toner bottles into the black check the event log it lists all the toners serial numbers that will indicate if the same bottle had been used twice in the machine.
                  Thanks

                  Problem is , I did try a new DV unit and a couple of used good ones.. Making copies of blank org or ones with print doesn't make a deference as to how many output before coding..

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22927
                      #6
                      Re: &$&*(() 5003ci with C 7301

                      Are you getting Toner Add indications also? Any evidence that it's starving for toner?

                      Maybe you've seen this before on the color Irises:
                      toner add1.jpg

                      =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • Geo
                          Senior Tech

                          500+ Posts
                          • Nov 2010
                          • 662
                          #7
                          Re: &$&*(() 5003ci with C 7301

                          Originally posted by blackcat4866
                          Are you getting Toner Add indications also? Any evidence that it's starving for toner?



                          =^..^=
                          Maybe you've seen this before on the color Irises:
                          Goes into ready state and when making copies , may of may not go to add toner after 5-6 copies for 10-15 SEC. If add toner when making copies , will code after toner is added ..Regardless, will code in about 8 copies..
                          Copiers and Status page quality is always good . Did 425 , no problem

                          Thanks

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22927
                              #8
                              Re: &$&*(() 5003ci with C 7301

                              Take a look at this thread:
                              KM-5052ci, "Add Black Toner" when images are over 5% fill

                              =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • sparkycivic
                                  Trusted Tech

                                  250+ Posts
                                  • Apr 2017
                                  • 348
                                  #9
                                  Re: &$&*(() 5003ci with C 7301

                                  I think it's time to strip that toner feed hopper out of the machine, and separate the upper/lower halves to check the toner auger path for blockage. I've had a handful with wadded-up foam from the toner container "gasket" , or other hard toner lumps that stop it from turning. it's messy, but enlightening to do this to a feed hopper.
                                  Budget a good half an hour for the disassembly-reassembly of the hopper itself due to the awkward wire/sensor routing that needs to go back in the right order, or even just take a spare and swap if you have one.

                                    Comment

                                    • progoffice
                                      Trusted Tech

                                      250+ Posts
                                      • Nov 2008
                                      • 333
                                      #10
                                      Re: &$&*(() 5003ci with C 7301

                                      Originally posted by Geo
                                      Hi

                                      Need a little help from the brain trust..

                                      CS 5003Ci with 1.1 million.. Unit will go into warm up and into ready state and will allow 1-2 copies , more than 5-6 and will code 7301, can be reset with 906 or power cycle
                                      All toners do rotate and OEM toner is used
                                      So far the following has been done ,
                                      Toner supply drive , main drive assy , image PWB ( these came from a working unit. ) Absolutely no change
                                      DV unit replaced and 425 run..No change

                                      Any suggestions..PLEASE

                                      Thanks
                                      I had a C7301 today on a 6003i. I ended up removing the toner supply drive assembly and vacuumed out whatever toner was in there. I didn't see any other backed up toner all the way to the waste toner tube. After reassembling the machine with a new toner bottle and DV unit for good measure the machine went back to ready. I did several sky shots to ensure the machine was sufficiently adding toner. I suppose the code could come back, but I ran it enough to feel pretty confident that there had to be some sort of clog in the toner supply drive auger system.

                                      Did you ever get yours fixed? It looks like you replaced the toner supply drive assembly plus several other parts. I'd like to know in case this code comes back.

                                        Comment

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