Forward Faxes in memory to email or other machine

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  • thinkink
    Technician

    50+ Posts
    • Apr 2016
    • 62
    #1

    Forward Faxes in memory to email or other machine

    We have a customer that does a lot of faxes on a Kyocera M3550. The registration switch broke inside and is throwing a paper jam. They customer didn't realize this till there are about 100 faxes in jobs pending. It would be a very time consuming job to change this switch. We have other used M3550 on hand. Does someone know if these faxes, already in memory as paused print jobs, can be forwarded to an email or fax number.
    Or where are these stored on the printer. Would it be possible to swap a board on another machine to retrieve them? The customer is pretty desperate for them. I think this will push them to push measures in place to insure they are forwarded to email as well in the future.
    Tags: customer, email, faxes, forwarded, push
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22929
      #2
      Re: Forward Faxes in memory to email or other machine

      If fax forwarding had been enabled BEFORE the breakdown, you would already be set. Now that they are in memory, no. Printing is the only way out.

      Just out of curiosity, what if you switch the fax board from the broken machine into your working 3550? It might work. I've noticed that on Kyoceras, removing the fax option makes the fax Rx's vanish. Reinstalling the fax card makes the fax Rx's reappear. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • sparkycivic
          Trusted Tech

          250+ Posts
          • Apr 2017
          • 348
          #3
          Re: Forward Faxes in memory to email or other machine

          might need to just glue something to what remains of the switch just to get those jobs out of the device. a paperclip, trimmed after the glue sets could work if you can reach enough to work in there...

            Comment

            • thinkink
              Technician

              50+ Posts
              • Apr 2016
              • 62
              #4
              Re: Forward Faxes in memory to email or other machine

              Originally posted by blackcat4866
              If fax forwarding had been enabled BEFORE the breakdown, you would already be set. Now that they are in memory, no. Printing is the only way out.

              Just out of curiosity, what if you switch the fax board from the broken machine into your working 3550? It might work. I've noticed that on Kyoceras, removing the fax option makes the fax Rx's vanish. Reinstalling the fax card makes the fax Rx's reappear. =^..^=
              THANK YOU so much! we were able to get our old jobs out by miving the fax board to another machine. You have an amazing amount of knowledge!

                Comment

                • subaro
                  Service Manager

                  1,000+ Posts
                  • Oct 2010
                  • 1273
                  #5
                  Re: Forward Faxes in memory to email or other machine

                  fgf
                  THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22929
                      #6
                      Re: Forward Faxes in memory to email or other machine

                      Originally posted by thinkink
                      THANK YOU so much! we were able to get our old jobs out by moving the fax board to another machine. You have an amazing amount of knowledge!
                      Congratulations on your success. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

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