Kyocera M6635cidn gear skipping noise

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  • allstar59
    Technician

    Site Contributor
    50+ Posts
    • Oct 2012
    • 62
    #1

    Kyocera M6635cidn gear skipping noise

    I have an M6635cidn that's about a year old and only has 14,600 copies on it . It makes a noise like skipping\grinding gears at the start of the copy cycle. The copy quality is great, no jamming at all, nothing blurry, just that noise as the copy starts. It sounds like it's around the fuser area but it's hard to tell with that machine. I can warranty the fuser but I'd like to be sure that's what it is. The machine has so few copies on it everything still looks new. Any help would be great.

    Thanks, Jim
    Tags: copies, copy, great, machine, noise
    • copiertec
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jan 2016
      • 2192
      #2
      Re: Kyocera M6635cidn gear skipping noise

      Have you looked at the transfer belt unit? We have had a few back up and cause that noise also check developing units for backed up toner as well take a vacuum to the auger sections to remove any backed up toner. Pull out the transfer belt and try turning from hand to see is it recreates the noise.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22997
          #3
          Re: Kyocera M6635cidn gear skipping noise

          Originally posted by copiertec
          Have you looked at the transfer belt unit? We have had a few back up and cause that noise also check developing units for backed up toner as well take a vacuum to the auger sections to remove any backed up toner. Pull out the transfer belt and try turning from hand to see is it recreates the noise.
          I'll confirm this. Hopefully you're catching it early though. Usually by the time you hear the noise it has backed up at the waste bottle, and all the way back down the horizontal waste auger, with damaged gears and augers. The quick diagnosis? Open the waste bottle door and remove the waste bottle. Does it look like a toner bomb exploded inside the machine? Bad news ... and it's no small task to remove that auger. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • allstar59
              Technician

              Site Contributor
              50+ Posts
              • Oct 2012
              • 62
              #4
              Re: Kyocera M6635cidn gear skipping noise

              Bingo! Yep I went back and checked the belt and sure enough that was it.
              Thanks very much for all the help!
              Jim

                Comment

                • BillyCarpenter
                  Field Supervisor

                  Site Contributor
                  VIP Subscriber
                  10,000+ Posts
                  • Aug 2020
                  • 16308
                  #5
                  Re: Kyocera M6635cidn gear skipping noise

                  I've never personally experienced this problem but if it were me, I'd double check to make sure that waste toner isn't backed up in the auger before it locks up again. Just saying...
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22997
                      #6
                      Re: Kyocera M6635cidn gear skipping noise

                      It took us 3 calls, the last one taken to the office for the all day takedown/reassembly.

                      I honestly hope that you are THAT lucky ... but I doubt it. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • allstar59
                          Technician

                          Site Contributor
                          50+ Posts
                          • Oct 2012
                          • 62
                          #7
                          Re: Kyocera M6635cidn gear skipping noise

                          Hopefully it's just the belt unit. The auger on the belt was hard to turn but it wasn't packed up. I vacuumed the toner out of the auger in the belt and the gear skipping went away.

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22997
                              #8
                              Re: Kyocera M6635cidn gear skipping noise

                              The auger that I was referring to is located on the outside of the left side frame ... looks like this:

                              auger system.jpg

                              Although the auger in the transfer belt unit CAN clog, the one I was referring to is on the outside of the left frame under the HVT board, and power supply. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • BBM
                                  Senior Tech

                                  500+ Posts
                                  • Dec 2020
                                  • 875
                                  #9
                                  Re: Kyocera M6635cidn gear skipping noise

                                  I have had a couple make a noise. The black toner was difficult to get in and out and a tooth was broken on the gear assembly for the lock mechanism for the black toner . Hope yours is only the transfer belt .

                                    Comment

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