Scanner not accessible

[teklife256]

Working on a KIP 7170 which I think is a rebadged Kyocera (4820 or so?) if I'm not mistaken. I was cleaning the charge corona and had slid back the scanner unit. The machine was on at this point because I was also trying to track some squealing. In a moment of poor judgement I disconnected the scanner at the top rear of the machine while it was on. After powering the machine down and reconnecting the message appeared on the screen "Scanner not accessible" and scanner no longer seems to recognized. Ensured the connector was fully seated and tried cycling power several times to no avail. Is there a way to reset the scanner? Any help would be much appreciated.

Planning on heading back soon to check for voltage and ground at connector as well as fuses.

Thanks

[davidmtupper]

Re: Scanner not accessible

If it has the same service mode as a Kyocera, go to U906 and re-enable the disabled devices. Otherwise, no idea.

[yakyitz]

Re: Scanner not accessible

It’s the other way around the Kyoceras were rebadged Kips. Kyocera has been selling the Kips for a long time now. Support is provided directly from Kip. If you bought it through Kyocera just call Kip support at 800-252-6793. Provide them with the serial number and a tech will call you back. I’ve never had the issue you’re having and the manual doesn’t have anything with your specific error. The support they provide is really good.

[ihatefinishers13]

Re: Scanner not accessible

800-252-6793

Agreed. Minus the fact that their service isn't readily available, but the guys that call you also work on the machines every day so it's actually technicians that understand what you're doing, rather than guys who worked on machines decades ago.