cs-6030 scan problem

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  • Dave10
    Trusted Tech

    100+ Posts
    • Jul 2008
    • 197
    #1

    cs-6030 scan problem

    I have a very unusual problem here. It's a little involved so forgive me. We have a cs-6030 with a scan system in the field. When the customer scans documents to e-mail (which is the only way they scan), the image shifts to the left about .25 inch. This is scanning from the document feeder. When COPYING from the doc feeder, the image is fine. I have checked all the scan defaults, and found nothing out of the ordinary. If I set the defaults to full-page scan and auto-center, I can get the whole image, but it shrinks to 93%. The clients are engineers and need some pages to be in scale, so this is out. It does it when scanning 8.5-inch lead or 11-inch lead, and a cs-3050 on the same network and scanning to the same e-mail accounts are fine. We brought the firmware for the machine and the scan card up to date.
    All other copies and prints are fine, but if you try to send the scanned image back to ANY printer, it will print off-center.
    Anyone seen this before? HELP!
    Tags: copyi, cs6030, lef, load paper, scan, shrinks
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22997
      #2
      Are the originals true 8 1/2" x 11" letter or perhaps more like A4...

      We have a automotive supplier that gets engineering specs from Germany. They had a strangely intermittent "Load Paper" indication that would not present when I was present. Just by accident I happened to notice a stack of originals that did not stack so nicely.
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • bsm2
          IT Manager

          25,000+ Posts
          • Feb 2008
          • 29867
          #3
          scan

          copier are fine?

          standard for all adjustments is the bypass are the images ok in bypass

          also check status pages and check oem setting for adf

          how are scans from glass not adf?

            Comment

            • Dave10
              Trusted Tech

              100+ Posts
              • Jul 2008
              • 197
              #4
              Originals are true 8.5x11. I know this because the scanned image does almost look like A4 or some different size, so we checked. Copies from everywhere are okay. There is a 5000 sheet deck which is a little off because it chanbes every time someone moves it, but all internal copies are fine and prints are fine.

                Comment

                • bsm2
                  IT Manager

                  25,000+ Posts
                  • Feb 2008
                  • 29867
                  #5
                  scan

                  check the size the adf and off the thinks it is?

                  does the machine see it as a 8 1/2 by 11 or other size?

                    Comment

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