Considering Copystar CS 500ci and CS 221...Looking for Opinions.

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  • ian
    Technician
    • Feb 2010
    • 12

    #1

    Considering Copystar CS 500ci and CS 221...Looking for Opinions.

    I am looking to upgrade a few copiers in my office and a vendor suggested the CS500ci and CS221. I have to admit, when he told me the brand was Copystar I certainly had my doubts. But from reading quite a few threads here it appears that they are in fact well respected copiers. But I'm still a bit confused regarding the difference between Kyocera and Copystar. It appears that there is an identical Kyocera model for each Copystar. Why is this, and are the Copystar versions as good? Also, this will be our first foray into the world of color copiers. Is the CS 500ci a good choice? I saw a several year old post by a moderator here stating that Copystars were crap (for color.) I'd hate to find that out firsthand after signing a 5 year lease. Thanks for your help.
  • bsm2
    IT Manager

    25,000+ Posts
    • Feb 2008
    • 29940

    #2
    kyocera and copystar our the same
    like GE and hotpoint
    big dealers are kyocera smaller dealers are copystar
    would take a look at the konica color machines
    color is great and will hold color on long runs
    kyocera will and have earlypart failures of dev, fusers, dev units and lots of firmware updates

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999

      #3
      The only real difference is the keying of the toner cartridges. That is to say that the toner cartridges are not interchangeable, but the contents are identical. Copystar/Kyocera is not one of the largest manufacturers but the machines are extremely reliable. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • aodtech
        Trusted Tech

        100+ Posts
        • Nov 2007
        • 194

        #4
        Originally posted by ian
        I saw a several year old post by a moderator here stating that Copystars were crap (for color.)
        Anything before 2006 was crap... and expensive. Now color copiers, while still not perfect, are so much better and more advanced. The 500ci series, so far is living up to the hype. Warmup time and first copytime are almost as fast as the monochrome boxes.

        As far as the 221 goes, haven't had that many out there in the field. However the predecessor to that one the CS-2050 is one of the most respected in the field. Haven't heard any negative feedback on any of them. We have a used one on the showroom with over 500,000 copies on it, but you would never be able to tell.

        Comment

        • lorenrupe
          The Great Land

          50+ Posts
          • Jan 2010
          • 57

          #5
          New Copystar and Kyocera Color machines are good!

          Kyocera and Copystar are the same! Only difference is the name on front of machine and of course Kyocera keys the toner so it is not interchangable. It is just so Kyocera can have more Dealers and sell more machines. Their new Color machines are good, their older Color machines were not so good but the 250 thru the 557 which just came out have been great! Also I to have not sold the 221 but it is based on a sound predecessor so it should be a good machine as Kyocera's Black/White machines have been great for quite a while and they have long PM cycles so they run a long time between needing service!
          Of course the key is the Dealer that you are buying it from! Which is pretty much the case with any of the new machines, if your dealer does not take care of his customers then you probably won't be happy with any machine he sells you! So I would concentrate on the Dealers reputation in your area. It doesn't necessarily make a difference how big or small they are as long as they have good techs and take care of their customers! Actually sometimes a smaller Dealer will do a better job and they don't have all the red tape to go thru just to get something done!
          Loren Rupe
          Valley Business Machines Inc.

          Comment

          • aragul
            Trusted Tech

            100+ Posts
            • Dec 2007
            • 128

            #6
            Are you going to do much scanning? The 500ci is great for that, but the 221 can be really annoying to setup and use. If you want to scan from a lower end black & white copier, I'd go with the smaller FS-1028mfp or a 300i as they have one-touch keys and support for SMB.

            I'll echo what others have said here: Kyocera/CopyStar black & white copiers are very reliable; color is pretty good.

            Comment

            • ian
              Technician
              • Feb 2010
              • 12

              #7
              Originally posted by bsm2
              kyocera and copystar our the same
              like GE and hotpoint
              big dealers are kyocera smaller dealers are copystar
              would take a look at the konica color machines
              color is great and will hold color on long runs
              kyocera will and have earlypart failures of dev, fusers, dev units and lots of firmware updates
              Wow, not a good review of the Kyocera/Copystar units. But just today the salesman I was speaking with told me that Konica was actually switching over to the technology that Kyocera/Copystar is using.

              Comment

              • ian
                Technician
                • Feb 2010
                • 12

                #8
                Originally posted by aragul
                Are you going to do much scanning? The 500ci is great for that, but the 221 can be really annoying to setup and use. If you want to scan from a lower end black & white copier, I'd go with the smaller FS-1028mfp or a 300i as they have one-touch keys and support for SMB.

                I'll echo what others have said here: Kyocera/CopyStar black & white copiers are very reliable; color is pretty good.
                The majority of scanning will be done on the 500ci. One of the 221s won't be using scanning at all, and the other one will be infrequent. Our vendor will set up the scanning for us...how difficult is it to actually use the copier to scan?

                Comment

                • ian
                  Technician
                  • Feb 2010
                  • 12

                  #9
                  Originally posted by lorenrupe
                  Kyocera and Copystar are the same! Only difference is the name on front of machine and of course Kyocera keys the toner so it is not interchangable. It is just so Kyocera can have more Dealers and sell more machines. Their new Color machines are good, their older Color machines were not so good but the 250 thru the 557 which just came out have been great! Also I to have not sold the 221 but it is based on a sound predecessor so it should be a good machine as Kyocera's Black/White machines have been great for quite a while and they have long PM cycles so they run a long time between needing service!
                  Of course the key is the Dealer that you are buying it from! Which is pretty much the case with any of the new machines, if your dealer does not take care of his customers then you probably won't be happy with any machine he sells you! So I would concentrate on the Dealers reputation in your area. It doesn't necessarily make a difference how big or small they are as long as they have good techs and take care of their customers! Actually sometimes a smaller Dealer will do a better job and they don't have all the red tape to go thru just to get something done!
                  Thanks for the info. Glad to hear they have worked out their issues on the color machines. We are actually close to signing on with a smaller dealer. They have a good reputation and the owner of the company really seems to care about his customers. He even gave me his cell number so I won't have to hunt him down if we need anything.

                  Comment

                  • aodtech
                    Trusted Tech

                    100+ Posts
                    • Nov 2007
                    • 194

                    #10
                    Originally posted by ian
                    The majority of scanning will be done on the 500ci. One of the 221s won't be using scanning at all, and the other one will be infrequent. Our vendor will set up the scanning for us...how difficult is it to actually use the copier to scan?
                    500ci: Two buttons, then start
                    221: Remember the electronic game Simon?

                    Comment

                    • ian
                      Technician
                      • Feb 2010
                      • 12

                      #11
                      Originally posted by aodtech
                      500ci: Two buttons, then start
                      221: Remember the electronic game Simon?
                      lol. that bad, huh? well, like i said, the 221s won't be used for scanning very often. but it's odd they would make it so complicated.

                      Comment

                      • Morlock49
                        Trusted Tech
                        100+ Posts
                        • Mar 2009
                        • 166

                        #12
                        we are a konicaminolta and copystart dealer, and as a service tech I would recommend Copystar everytime over the konicaminolta, for reliability. for my money the cs500ci has a better truer color output than the konica. When the 500ci first came out there was an issue with the dev and drum motors, which has been resolved now. Yes, there have been quite a few firmware updates for this machine but it was to improve the functionality of the machine. all I can say is that this machine just keeps on getting better. Setting up scanning is not an issue, it is relatively easy, and my customers have not expressed any complaints on using it.

                        So far my company's experience with copystar is that they produce very reliable copiers, especially compared to konica minolta.
                        Sorry folks, reputation removed by Just Manuals, because he's a sad little wanker

                        Comment

                        • ian
                          Technician
                          • Feb 2010
                          • 12

                          #13
                          Originally posted by Morlock49
                          we are a konicaminolta and copystart dealer, and as a service tech I would recommend Copystar everytime over the konicaminolta, for reliability. for my money the cs500ci has a better truer color output than the konica. When the 500ci first came out there was an issue with the dev and drum motors, which has been resolved now. Yes, there have been quite a few firmware updates for this machine but it was to improve the functionality of the machine. all I can say is that this machine just keeps on getting better. Setting up scanning is not an issue, it is relatively easy, and my customers have not expressed any complaints on using it.


                          So far my company's experience with copystar is that they produce very reliable copiers, especially compared to konica minolta.
                          Thanks for the info. Regarding the issues on the early 500ci units that were corrected, do I need to worry about whether the copier I receive is affected...or does it not matter as it's only a software upgrade that's needed?

                          Comment

                          • blackcat4866
                            Master Of The Obvious

                            Site Contributor
                            10,000+ Posts
                            • Jul 2007
                            • 22999

                            #14
                            It's part of our setup procedure (and for most dealers) to upgrade firmware at setup. And its just firmware. =^..^=
                            If you'd like a serious answer to your request:
                            1) demonstrate that you've read the manual
                            2) demonstrate that you made some attempt to fix it.
                            3) if you're going to ask about jams include the jam code.
                            4) if you're going to ask about an error code include the error code.
                            5) You are the person onsite. Only you can make observations.

                            blackcat: Master Of The Obvious =^..^=

                            Comment

                            • ian
                              Technician
                              • Feb 2010
                              • 12

                              #15
                              Originally posted by blackcat4866
                              It's part of our setup procedure (and for most dealers) to upgrade firmware at setup. And its just firmware. =^..^=
                              Thanks. I think we will go with the Copystar units.

                              One other question, is $0.08 per page a fair price for color copies? We don't plan on printing that much in color so they told us it would make more sense to just pay for what we print as opposed to estimating some number and then not using all the copies.

                              Comment

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