Scanner problem KM C3232E

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  • kaborwen
    Trusted Tech
    • Feb 2010
    • 146
    #1

    Scanner problem KM C3232E

    Hello everyone,
    I have a problem with the scanner of a KM-C3232E. When I plug the cable network, the network green LED lights up in turn and the scanner does not work. thank you for helping me.
    Tags: ect, scanner problem, sound, wrong
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22973
      #2
      What setup have you done? Hostname, IP address, reboot? Can you access the web interface? What type of scanning are you trying to do?

      "...and the scanner does not work." What exactly is not working? I'll need a lot more information to be able to help. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • aodtech
          Trusted Tech

          100+ Posts
          • Nov 2007
          • 194
          #3
          Push the Scanner button and try to select one of the scanning options. If it says "Cannot use scanner" then the scanner card isn't seeing the network. Other than that, try changing the IP address of the scanner. Does the printer connect ok? Try different cable, IP address. If all else fails, physically look at the pins on the network card. If the wrong one is bent in too far, then that could be the case.

            Comment

            • kaborwen
              Trusted Tech
              • Feb 2010
              • 146
              #4
              "What setup have you done? Hostname, IP address, reboot? Can you access the web interface? What type of scanning are you trying to do?"
              It's worked before so IP adresse and hostname was entered. There is 3 led on network interface, Orange, Green-10 and Green-100. The 2 green is lighting (flashing one by one). So no comunication with scanner card. Even ping and web interface cannot be access.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22973
                  #5
                  Be sure to copy down all the scanner basic information. Simulation U504 will reset the scanner NIC. Then you can re-enter the scanner setup information.

                  You still haven't specified what kind of scanning isn't functioning. Do you know?

                  Are you aware that there are two NIC cards on the VoyagerE series machines? The printer NIC is behind the horizontal door over the multipurpose tray. The scanner NIC is located on the right side to the top rear. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • aabarnes1
                      Senior Tech
                      • Mar 2009
                      • 620
                      #6
                      It may sound stupid but do you have the cable in the correct connector?
                      Grant me the serenity to accept the things I cannot change.

                        Comment

                        • kaborwen
                          Trusted Tech
                          • Feb 2010
                          • 146
                          #7
                          Yes everything is plugged in and I do U504. I even updated all firmeware but it is always the same. I know there is 2 network card on it and I know where to connect the scanner NIC. I saw the jumpers on the scanner card and now I want to reset the switch. how to do it, because in the technical manual there is no explanation.

                            Comment

                            • luis8832
                              Trusted Tech

                              250+ Posts
                              • Dec 2008
                              • 250
                              #8
                              you may just have BAD card or network cable. Is this connected to a router?

                                Comment

                                • kaborwen
                                  Trusted Tech
                                  • Feb 2010
                                  • 146
                                  #9
                                  I finally change scanner NIC to solve my problem. Thanks all and best regards.

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22973
                                      #10
                                      Congratulations! =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • kaborwen
                                          Trusted Tech
                                          • Feb 2010
                                          • 146
                                          #11
                                          thanks

                                            Comment

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