KM 2050 "data capacity is over limit to send email scanning"

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  • wholesaledirect
    Technician
    • Nov 2009
    • 17

    #1

    KM 2050 "data capacity is over limit to send email scanning"

    What does this code mean? What's the solution?

    Thanks
    Gary
    www.WDCopiers.com
    Wholesale Direct Copiers
    Orlando, FL
    877-740-7887
    GaryG@WDCopiers.com
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22930

    #2
    This is an easy one. The default limit for email attachment size is 1MB. A more useful limit it 20MB.

    Go to the web interface, scanning, email, SMTP Setup. You'll see a line for email attachment size. Either its Low/Med/High/Unlimited, or a numerical value. Select High or 20000KB (=20MB), then Submit.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • wholesaledirect
      Technician
      • Nov 2009
      • 17

      #3
      These machines are new to us. Would you mind explaining the process of logging on to the web interface. I assume you just need to put the IP address into explorer and get in that way.
      www.WDCopiers.com
      Wholesale Direct Copiers
      Orlando, FL
      877-740-7887
      GaryG@WDCopiers.com

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22930

        #4
        Yes, that's correct. If my memory serves me correctly there are two network card on this model, scanner & printer. The NIC you need to log onto is the scanner card.

        The separate scan card is arranged a little differently than the menu I listed. Look for Email Basics or SMTP Basic. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • B0265
          Senior Tech

          500+ Posts
          • Jan 2007
          • 718

          #5
          E-Mail Basic Setting > Data Size
          You can select Non-restricted, High (2048 KB), Mid. (1024 KB) or Low (512 KB)

          Comment

          • denko

            #6
            Re: KM 2050 "data capacity is over limit to send email scanning"

            change the file type to pdf when on scanner network mode

            Comment

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