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I know that firmware sounds like a BS solution, but one of the levels of firmware claimed to stabilize color registration. The most recent firmware is Jan 2010. I would start there first. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
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