Here's a good one..Kicking my ***...KM5050 runs fine all day no jamming or quality issues...HOWEVER, customer goes home at end of day, copier goes into energy save sleep after 4 hours...customer comes in next morning, pushes power on to wake copier up and it gives a Jam 80...(jam in finisher)..opening and closing any finisher door resets and all is well, all day. until next morning. same thing every morning.Updated firmware, cleaned sensors and verified operation through test mode...False jam only when coming out of sleep mode..Help?..
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
It's @ version 2.44 definately..flashed it twice.. tech support wants me to check wall outlet.. Since it runs well all day, I have to rule out bad sensors, connectors, etc. because it would probably occur at least once or twice . I'm going to set sleep mode to 1 minute and try to see it myself..maybe even disconnect finisher to see what happens since Jam 80 is a finisher codeComment
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This is a real leap but you know some of these finishers do squirrely things because the connector inside the connector to the copier works it's way loose. Check it just to be sure."Some days you get the bear, some days the bear gets you."
Cdr. William RikerComment
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can you duplicate it? put the machine to sleep and wait. do it in 15 minute intervals to see if you can duplicate it.
i second Jimbo's response. detach the finisher and see if it continues as well.Comment
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Machine was an Konica but the exact same problem. Only gave the jam code when coming out of sleep. It was a dirty paper sensor. Cleaned all the sensors and problem solved.Comment
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Still fighting this....Does not occur if finisher is removed..Comment
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DF-710 or DF-730?If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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DF-710.....Comment
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You must be getting a different jam code now if the finisher is unplugged. Check the exit unit and clean the paper path solenoid, the one that determines paper output. It sticks sometimes and if it's just sitting there... there could just be that little bit of gunk there that's screwing up paper timing.Comment
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there are no jams when the finisher is unplugged. I set the sleep timer at 2 minutes with the finisher attached and got the J 80 the first copy every time. There is no paper..false jam..
It displays copying for 4 or 5 seconds then jam 80...After unplugging the finisher and testing there were no more jams. Keep in mind that it only occurs with finisher aattached and when coming out of sleep mode..I replaced the finisher entry sensor for nothing. What is making this difficult is after clearing fa;se jam once in the morning, it doesn't happen the rest of the day. This makes me think sensors are ok..I getting reafy to cut tie wraps and may replace finisher pcb.Comment
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Have you taken that connector apart and looked to see if any of the connectors inside are backed out? I have seen lots of those and they cause squirrely issues."Some days you get the bear, some days the bear gets you."
Cdr. William RikerComment
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Had same issue on a CS-5050 and DF-710. Repalcing the finisher main PWB solved the issue. Hope this helps.Comment
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Have seen that the harnes to exitsensor main tray of finisher may be partly broken and the sensor itself has been periodicly bad.Comment
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All make suggestions make sense, however, please see my earlier post. This Jam 80 ONLY occurs if comming out of energysave/sleep mode or the 1st copy after being turned off and back on. During the day, the customer has no problems. Their morning routine is to open the office, make coffee, bring copier out of sleep mode, run one copy, clear false jam by opening and closing finisher door and then there are are no more problems the rest of the day.Comment
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