250ci jamming

[daveyball]

Hi

I've got a Taskalfa 250ci concerteenering coming out of the fuser, won't do it when I'm on site, but I've seen the waste. Not a high vol machine.

Any Ideas

[Jimbo1]

Well thank goodness it's not bagpiping or there would be real trouble!

Does the system have a finisher on it? What jam code is it. That should steer you a bit.

[LNorris]

another thing to check. are they doing full color bleed on the paper? the quality of paper and the settings on the fuser will affect that too.

[aabarnes1]

I've seen this twice recently on new machines, the gate/guide above the fusing unit is not positioned correctly.

[daveyball]

Not full bleed, the paper seems fine, went this morning, found paper round the fuser unit, with c6030, removed wrap, reset code.
I removed the exit unit, and reset, coudn't see anything obvious. I did however upgrade the firmware which was a couple of levels old.

Time will tell