kmc3232E scan problems

[jmaister]

scan to email I get this e024 error after sending.

This customer has one taskalfa, it works great. However when the exact same setting is apply to this kmc3232e, gimme this crap error.

any idea what maybe stopping the smtp from recognizing?

can be anything, any experience is appreciated.

[blackcat4866]

It's an authentication error. You can get authentication errors is you have it set to ON on the web interface, but it's not ON at the SMTP. You can also get authentication errors if you have it set to OFF on the web interface, but it's ON at the SMTP. Also if the authentication should be ON, and there is a problem with the login or password.

My guess is that there is some slight difference in the settings, that you haven't noticed yet. =^..^=

[jmaister]

i checked, but its a pull down menu.

no authentication
yes
pop before smtp
....(i dont remember this one).

what am I missing.

[blackcat4866]

Like this?

webinteface.JPG

[jmaister]

That's the printer side? Does it need it as well?

The scanner side is blue screen.

[blackcat4866]

I don't have a VoyagerE on the network right now. That's a Saturn (TASKalfa CS-500ci).

The choices are basically the same, just different web page appearance. =^..^=

[jmaister]

I did recall going in there, but I might have heard wrong. For voyagerE, printer and scanner use two different IP.

[blackcat4866]

I did recall going in there, but I might have heard wrong. For VoyagerE, printer and scanner use two different IP.

Yes, that's correct.

I've got an CS-8030 on the network, but I can get a connection. Someone must have turned it off... =^..^=

[jmaister]

so in order for authentication to work.

the scanner has to have smtp on, and the printer side as well?

[n25an]

question

Are you sure the dns settings are ok...?
Is the kmc3232e ip address blocked for scanning to email?
have you tried turning dhcp on to pick up the dns settings and then tried setting up smtp...?
are you positive that the email address work meaning password and login are good?
did you setup a defualt subject line and body for the email message?
did you try doing an smtp test from your laptop while assigning your laptop to the same ip address?
did you setup the smtp email address with a login and password... sometimes one mistakes the admin email address for the smtp email address?
did you check the cable?
is there an ip conflict?
did you try setting up the smtp with an smtp server and email that you know works... that is not related... meaning a test email and smtp server... if this works then there exist the possibility that the email server is seeing your copier as a spammer...

try connecting wireshark and follow the smtp connection...

[blackcat4866]

SMTP.JPGauthentication.JPG

All those suggestions are good ones. I think that I would start on a simpler level, at least at first.

Is authentication required by the SMTP server? If yes, confirm that you're login and password are good. If no, authentication must remain OFF, and you must not enter a login or password.

The easiest way to get your DNS is to set the scan card to DHCP, power OFF/ON. The scan card will pick an address, and get the DNS and WINS for you. Then select Static address, and edit the IP address to the one that you desire.

I did get a few screen shots for you:

[jmaister]

fixed.

turns out to be client error.

wrong SMTP.

the proper didnt even need authentication.

phew~~~

[blackcat4866]

Congratulations!
I spent two hours last week attempting to set up simple SMB scanning to a Windows XP OS. It should have taken less than 10 minutes. Firewall Off, Antivirus Off, File Sharing correct, new test user set up with known good password, DNS resolved correctly to the address. The strange thing was that I could ping the scanner OK, but my laptop from the scanners network port could not ping the recipient PC. It was not seen by AngryIP or NetScan either.

I hate to give up, but was making no progress, and had to walk. I still don't know what the deal was. =^..^=