Voyager color, unwanted image rotation...

[jmaister]

Howdy,

2 calls I've encountered that the printouts rotated on its own.

Paper feed is portrait, but the image came out landscape with portion cut off.

I've locked the machine to not switch and find the same paper type also emptied cassette two. Same thing happened.

Need your wisdom.

Happens on copy and prints, known file format Adobe PDF.


THX

[aragul]

Sounds like the width pcb is dirty. The cheap fix is to force the machine to think it's 11x8.5 in the drawer and ignore the sensors. I think it's located in Machine Settings in the system menu. The proper fix is to take apart the cassette and clean the pcb and put some conductive grease back on it, but it will probably mess up again in a couple years.

You can test this by reinserting the cassette a few times and watch the screen to see what size the copier reads it. Most of the time the paper is in the drawer as 11x8.5 but the machine misreads it as 8.5x11.

[blackcat4866]

Sounds like the width pcb is dirty. The cheap fix is to force the machine to think it's 11x8.5 in the drawer and ignore the sensors. I think it's located in Machine Settings in the system menu. The proper fix is to take apart the cassette and clean the pcb and put some conductive grease back on it, but it will probably mess up again in a couple years.

You can test this by reinserting the cassette a few times and watch the screen to see what size the copier reads it. Most of the time the paper is in the drawer as 11x8.5 but the machine misreads it as 8.5x11.

100% agree. You'll have all kinds of unexpected issues by turning off auto-rotate. You should turn it back on.
The first number is width (front to back), the second number is length (left to right). So 11 x 8 1/2 is LTR, and 8 1/2 x 11 is LTR-R. Confusing, but true. =^..^=