looking for feedback

[daveh]

Watch out for the early Kyocera color...KM-830 and 850. High vol might be OK, I can't say, all mine are pretty low and eat drum and dv's. Best to not have under contract. Current Task Alfa colors run ok for us.

Personally, I'm not thrilled with the FS-1028 and 1128. I have had quite a few fuser failures from the upper housings warping which causes the thermostat to touch the HR, ruining it. Also jam problems from the clutch pack (DR-150). However most of all this is covered by the warranty.

I like the falcons (keep the filters and the M charger clean) and the KM-1820 (all problems seem fixable on these and you can dispose the waste toner to almost double the yield of the drum unit).

The KM-1650, 2050, 2550. TA 180-221. Seem to be running good for us, kinda cheap feeling.

Dave

[charm5496]

What kind of warrarnty does Kyocera give on the machines? And is it a straight forward program or do you have to jump through hoops to get the items covered?

[jmaister]

+1 on falcon series, love the b/w machines. There were designed to be simplistic(opposite over-engineering), minimal down time, easy to get to the parts.

colors, well, the 2nd generation is a big improvment of the first. KM honors the warranty pretty well, Cant wait to see what KM has in store for this year for color.

[monstott2010]

What kind of warrarnty does Kyocera give on the machines? And is it a straight forward program or do you have to jump through hoops to get the items covered?

Warranty isn't a big issue, just make sure you have documentation with everything you send.. also make sure you register all parts replaced, even PM kits... pay attention to the time frames as well, some parts have no shelf life when it comes to inventorying parts..

Kyocera machines are all pretty reliable, tech support is ok, but if you have techs that can read the service manuals, you can be just as good as tech support, they use the same manuals available to all techs.

[Gar the pilot]

Re: looking for feedback

Charm5496, now that you have worked on these for a few years what do you think? How do the Mita's compair to the Canon's? We are looking at picking up some canon service, so the compairson would be nice to see from the other side.
Thank You
Gar the Pilot