km 4030

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  • T911
    Senior Tech

    500+ Posts
    • Jun 2007
    • 628

    #1

    km 4030

    Print n is stuck in processing and does not print. Performed 906. 163. Removed print card dimm and reseated. I can ping it ok. Put the machine into another location on the network and same deal. Tried changing the emulation from pcl to kpdl but no luck. Updated main engine and mmi on the copier. Formated and updated for firmware for the print. I can bring up the ib 21e on the browser until it gets stuck in processing. It happened sometimes instantly when powered up or when the print job goes to it. Tried changing ip s no luck. Thanks t
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 23008

    #2
    Well you've done everything I would have done. It looks as though you'll be needing an IB21e. =^..^=

    Oh, wait. Maybe you're getting corrupt print data. Have you tried printing from your laptop? If that works, the next step is to delete, and re-load print drivers.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • T911
      Senior Tech

      500+ Posts
      • Jun 2007
      • 628

      #3
      Blackcat that was mynext step with the laptop. I didn't have it with me. Ill go back with both and reinstall too. Thanks

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 23008

        #4
        If it is corrupt print data, I'd like to see a data capture. Just curious what's corrupted, what emulation, what driver, what OS, etc. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • T911
          Senior Tech

          500+ Posts
          • Jun 2007
          • 628

          #5
          blackat, did a reinstall of the drivers set up another port and all is good. thanks t.

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 23008

            #6
            Lucky you. It sounds like the customer was cooperative, giving you access to the network. It's not always that easy. =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

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