We have a Cs-4050 in the office of a customer who scans a lot of big files (60-100 pages). They use a third-party blank page removal tool for scans. When they scan these large files, sometimes the machine only seems to send, for example, 60 of 80 pages and the rest disappears. The pages scan, but they aren't sent. I have replaced the hard drive, the memory DIMM, even the Document Feeder for the possibility of multi-scanning due to lack of separation. No luck. I am not sure if it has anything to do with the blank page software. Anyone have any ideas? I can find no reference in the manual to explain what happens when I scan. At the risk of sounding dumb, can anyone tell me when you scan, does the Data go to the hard drive or to the memory DIMM before being sent to the network?
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We have a Cs-4050 in the office of a customer who scans a lot of big files (60-100 pages). They use a third-party blank page removal tool for scans. When they scan these large files, sometimes the machine only seems to send, for example, 60 of 80 pages and the rest disappears. The pages scan, but they aren't sent. I have replaced the hard drive, the memory DIMM, even the Document Feeder for the possibility of multi-scanning due to lack of separation. No luck. I am not sure if it has anything to do with the blank page software. Anyone have any ideas? I can find no reference in the manual to explain what happens when I scan. At the risk of sounding dumb, can anyone tell me when you scan, does the Data go to the hard drive or to the memory DIMM before being sent to the network?
Last edited by Dave10; 03-29-2011, 03:21 PM. -
I think I'd start by shutting down the blank page software as a test.
I have never experienced missed pages unless the originals have double-fed. I think it's the software that's tripping you up. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
Which file format is it in?
SMB, email?Idling colour developers are not healthy developers.Comment
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Scanning to SMB as a TIFF.Comment
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Also, unless there is a need, default the scan option to black and white only. You may be choking up the memory. We set all ours on B/W/ out the door."Some days you get the bear, some days the bear gets you."
Cdr. William RikerComment
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got to be the blank software thing
why do they need it?
are there blank pages in the file?Comment
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are they using continuous scan? or they stuffing more than specified amount on the dp?
try 50 per set with continuous on.Idling colour developers are not healthy developers.Comment
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