Need to give esimated value to customer on KM-C1530 system

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • axyun
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2007
    • 1323

    #1

    Need to give esimated value to customer on KM-C1530 system

    Just did a minor repair job on KM-C1530 which has stapler finisher F8110 and St2500 LCC and AD35. LCC not working and appeared to have physical damage in feed assembly. Customer opted not to repair LCC and wants to donate to non profit org. Had to disconnect connectors for LCC so machine would not get related error code.
    I told customer value around $700 and he said he would not have used my service if I was only going to give a written estimate that low. He said he thought I would come in around $4000. I told him it's over 10 years old , only does 15cpm and LCC in not functional but that I would look into it a little further with someone more acquainted with specific model with these options. Any info/ advice is appreciated. Frank/ActionPhotocopy
  • Jules Winfield
    Senior Tech

    500+ Posts
    • Jul 2009
    • 821

    #2
    $700 is actually kind of high for that obsolete piece of crap. Tell your customer that printers don't age like wine...
    But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999

      #3
      At 10 years old I'd say less than $500 even if it worked perfectly, since you probably can't get a PM kit anymore, and toner will only be available from the pirates in a few years.

      Copiers are like automobiles. They never appreciate in value. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • alpha-omega tech
        Technician

        50+ Posts
        • Jan 2010
        • 80

        #4
        Do what sales do . Give him $4000 for the copier if he buy a new color copier from you and bill it into the cost of the new copier. (LOL) Good luck with that. It is not even worth $500.

        Comment

        • nmfaxman
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2008
          • 1702

          #5
          Tell him to roll it out in the parking lot and charge people $5.00 a shot with a baseball bat.
          He should make enough to pay for somone to take it to a recycle center.
          Why do they call it common sense?

          If it were common, wouldn't everyone have it?

          Comment

          • mojorolla
            The Wolf

            2,500+ Posts
            • Jan 2010
            • 2596

            #6
            $300 out the door......and could probably knock off another 50 bucks. I like the baseball bat idea myself. I am going to suggest we start this as a tradition at our company Christmas party.
            Failing to plan is planning to fail!!!

            Comment

            • nmfaxman
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2008
              • 1702

              #7
              I had a sheriffs department in Colorado charge $2.00 with a handgun and $5.00 with a shotgun.
              They raised $150.00 within an hour.
              They got a deposit down on a better box in no time.
              I just threw it in their dumpster after it was done.
              I got the sale because of such a unique money raiser.
              Why do they call it common sense?

              If it were common, wouldn't everyone have it?

              Comment

              • KenB
                Geek Extraordinaire

                2,500+ Posts
                • Dec 2007
                • 3944

                #8
                I feel sorry for that poor unsuspecting non-profit organization he wants to "donate" this POS to.

                Imagine their reaction to the first repair bill, that is if the parts are even available.
                “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22999

                  #9
                  Isn't this the usual case though?

                  How many times have you been called out to a church or other non-profit for the first time, and they started out with "We were just donated this nice copier ... "? And the machine was 12 yrs old or older? And even if it's in perfect condition, then what? No parts. Maybe two years of limping along until it's too costly to fix or unfixable. And the whole time the church is saying "But it was a donation ... "

                  There was a good reason they got rid of it, and they weren't doing you any big favors. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                  Comment

                  Working...