taskalfa 820

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  • kyocera.team
    Trusted Tech
    • Aug 2010
    • 126
    #1

    taskalfa 820

    hello friends
    this week i had a lot of problems with my machines ....!
    i have task alfa 820 copies are OK print out from PC also OK just when i try to print counter or service call or jam code it's print full black any idea ...?
    by the way i changed HDD and laser but still the same .....?
    Tags: black, code, copies, counter, hdd, jam, jam code, laser, print
    • vmchong
      Technician

      Site Contributor
      • Oct 2008
      • 22
      #2
      Re: taskalfa 820

      Try update the firmware!

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 23010
          #3
          Re: taskalfa 820

          I can't remember what model it was, maybe Saturn, but it wouldn't print any internal reports. Not like an image problem, it just wouldn't allow it.

          Firmware fixed that one. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • kyocera.team
              Trusted Tech
              • Aug 2010
              • 126
              #4
              Re: taskalfa 820

              thanks my friends
              i already update firmware but same result ...
              i'm going to work now and i'll see ..good luck for me

                Comment

                • Zackuth
                  Trusted Tech

                  250+ Posts
                  • Aug 2009
                  • 448
                  #5
                  Re: taskalfa 820

                  I had something like this happen on a 4035 machine once. The service reports all came out with black blocks where the information should be. I 906'd the machine and the reports came out like normal.
                  If at first you don't succeed, redefine success

                    Comment

                    • vmchong
                      Technician

                      Site Contributor
                      • Oct 2008
                      • 22
                      #6
                      Re: taskalfa 820

                      You can collect the log data in U964, So can forward to Kyocera. They can trace for you.

                        Comment

                        • kyocera.team
                          Trusted Tech
                          • Aug 2010
                          • 126
                          #7
                          Re: taskalfa 820

                          finally....
                          problem solved by replacing the memory (main board memory )
                          thank you all

                            Comment

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