PC fax Win7 to 3050 slow

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  • Venom
    Technical/IT Support

    500+ Posts
    • Nov 2009
    • 765

    #1

    PC fax Win7 to 3050 slow

    Have a customer with several PCs running win7 and xp setup for pc faxing. Only on the win 7 pc's when sending pc fax,the pop up window can sometimes take up to 60 seconds, sometimes is right away. Task manager says 50% processor is used by explorer...looks like explorer actually quits and restarts sometimes. Tried sharing pc fax driver from xp box and same delays occurred. I tried playing with spooler setting and no joy. All firmware is current...not sure what would cause it..any ideas?
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications
  • ES-OGT
    Trusted Tech

    100+ Posts
    • Aug 2011
    • 129

    #2
    Re: PC fax Win7 to 3050 slow

    The only thing I can think of is make sure you're using the right version of the driver on win 7. In other words don't use the 32 bit driver on a 64 bit system. Yes, in general, it will work but I've seen odd problems show up because of that.

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    • tmaged
      Owner/Service Manager

      Site Contributor
      1,000+ Posts
      • Oct 2008
      • 1859

      #3
      Re: PC fax Win7 to 3050 slow

      I can tell you from experience that those dialog boxes use SNMP to contact the machine before they pop up, to make sure the machine is available. Might give you a place to start looking.
      Hope that helps !
      -Tony
      www.dtios.com
      Become a fan on Facebook

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