Copystar 2560 Faxing TX problem

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  • vontech
    Technician
    • Aug 2010
    • 10
    #1

    Copystar 2560 Faxing TX problem

    I have a Copystar 2560 that is receiving fine but will not send. I don't have physical access to this machine because I do remote support from a branch office.

    What I do know is that after it was installed and setup it RX,TX'd fine for about 2 weeks then just stopped sending, and the error says "No Response" but she's tried several different numbers and they all give this error. I don't have extensive knowledge of this copier and/or fax troubleshooting but did have the phone company check the line and they claimed everything was fine.

    My thoughts are that it's some setting that's been changed, creating an issue when she's trying to send a fax. Does anyone have some ideas.
    Tags: copystar 2560, fax error, no response, sending troubleshoot
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22984
      #2
      Re: Copystar 2560 Faxing TX problem

      Start with the simple stuff.

      Is it on a PBx? If yes, are the endusers using pauses to give extra time for the line to click through?
      Are the phone numbers they are dialing valid #s
      Are you able to connect an analog handset and successfully dial out?

      You might try changing U660: Set Calls, Exchange, change from PSTN to PBx.
      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • ES-OGT
          Trusted Tech

          100+ Posts
          • Aug 2011
          • 129
          #3
          Re: Copystar 2560 Faxing TX problem

          Along with what Blackcat said I would also try disabling ECM. I've got a customer with multiple sites and they all go through one phone switch. They were having similar problems and it would only occur with specific numbers. AFter 2 weeks of banging our heads against it we disabled ECM and it worked like a charm.

            Comment

            • Metalvoc
              Trusted Tech

              100+ Posts
              • Sep 2008
              • 155
              #4
              Re: Copystar 2560 Faxing TX problem

              All good suggestions here. I have also had to disable V.34 on several machines. It does not seem to be as much of a problem as it used to be, but it does seem to be an issue when sending to some fax machines.
              I must have a prodigious quantity of mind; it takes me as much as a week sometimes to make it up - Mark Twain

                Comment

                • just a tech
                  Service Manager

                  250+ Posts
                  • Jan 2007
                  • 332
                  #5
                  Re: Copystar 2560 Faxing TX problem

                  I have had issues with the ECM settings before that has caused similar issues as ES-OGT pointed out.. Also, do you know if they are sending everything via "Network Faxing" from their P.C.s or are they actually standing in front of the machine while sending..? If they are network faxing and having the problems, it may be their network fax driver is corrupt or something not set right.. Just throwing that out there..

                  Good Luck..

                    Comment

                    • vontech
                      Technician
                      • Aug 2010
                      • 10
                      #6
                      Re: Copystar 2560 Faxing TX problem

                      Just to give an update, I am waiting for this employee to come back from vacation to work on this issue. I will keep everyone posted.

                        Comment

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