[Misc] Grey background

[brecht2]

Hi,

When change toner from original (kyocera) to compatible i have problem with gray background all over the page.
(No drum/charge problem!)
When removing knife above developer rol and vacuuming all toner away problem is solved.
I think it's problem between toner strucuture from both different toner cartridges....
Is there no easier way???

Thx

[Jules Winfield]

Re: Grey background

You're not the first person to have quality issues when using non-OEM toner. There is a reason it's cheaper than OEM. If you really want to fix the issue, then vacuum out all the aftermarket toner and install OEM toner. I've seen aftermarket toner do actual physical damage to drums, dev units, and even fuser units if you run it through the machine long enough.

[DWise]

Re: Grey background

You're not the first person to have quality issues when using non-OEM toner. There is a reason it's cheaper than OEM. If you really want to fix the issue, then vacuum out all the aftermarket toner and install OEM toner. I've seen aftermarket toner do actual physical damage to drums, dev units, and even fuser units if you run it through the machine long enough.

We have seen this as well. You might be getting a "deal" on the non-OEM junk, but you end up paying more in the long-term. Stick with OEM.

[brecht2]

Re: Grey background

Vacuum works indeed but little bit dirty and noisy work to do by clients.. Also they lose approx. 1/2 of their toner.
OEM is expensive.... :-)

[ZOOTECH]

Re: Grey background

Vacuum works indeed but little bit dirty and noisy work to do by clients.. Also they lose approx. 1/2 of their toner.
OEM is expensive.... :-)

Suck it up...

[blackcat4866]

Re: Grey background

You're not the first person to have quality issues when using non-OEM toner. There is a reason it's cheaper than OEM. If you really want to fix the issue, then vacuum out all the aftermarket toner and install OEM toner. I've seen aftermarket toner do actual physical damage to drums, dev units, and even fuser units if you run it through the machine long enough.

100% agree. I had one yesterday where the developing roller had mottling over the entire surface, and the drum cleaning auger had spun the gear end completely off. Only OEM toner is the answer. Don't buy crap. =^..^=

[DWise]

Re: Grey background

If I'm not mistaken, using anything other than OEM toner voids the warranty with Copystar and Kyocera... Tell them to pay a couple bucks more and be done with it...

[luis8832]

Re: Grey background

Unfortunately no, i worked for a company that used the compatible toner for the kyocera units and i had the same issue. The only way to resolve was to vaccuum the toner and reinitialize. Sorry about that.

[brecht2]

Re: Grey background

It's my boss who decide to use OEM or not...
If they sell for example 100 compatibles and 20 of them has this issue then he (my boss) still won a lot of money on this compatibles..
That's the economical view of doing business these days!

[luis8832]

Re: Grey background

Maybe economical but when you start replacing dev units and drums because of non-OEM toner, how much is your boss really saving in cost? Compare the cost of 20 dev units, or drums, or both which i have seen and done. I know you have no control over that but plant the seed in the back of his mind. The seed may blossom! lol

[MR Bill]

Re: Grey background

Show this post to your boss.

Drums are not cheap. Dev units ? And how about your labor. $$$

I have been a service manager in the past. Every tech is costing $50 per hour. Your labor is not cheap. I have a feeling he is not seeing the larger picture.

[MR Bill]

Re: Grey background

Also if you have to go out to the machines a lot because you boss is to cheap to by OEM supplies the customer is going to get the feeling you are not a good tech or that you sold them a junker of a machine. You will loose sales because of this.

[brecht2]

Re: Grey background

Do this almost daily and never had probs with drum unit.. Only vacuum dev and ok...

Show this post to your boss.

Drums are not cheap. Dev units ? And how about your labor. $$$

I have been a service manager in the past. Every tech is costing $50 per hour. Your labor is not cheap. I have a feeling he is not seeing the larger picture.

[brecht2]

Re: Grey background

I agree but like i already said, if there are 20% who has this issue, another 80% is satisfied. :-)
Problem happens only when you change from OEM -> Compatible. Compatible -> compatible no problem!

Also if you have to go out to the machines a lot because you boss is to cheap to by OEM supplies the customer is going to get the feeling you are not a good tech or that you sold them a junker of a machine. You will loose sales because of this.

[Jules Winfield]

Re: Grey background

You may want to let your boss know not to mention to KMA that you guys are using non-OEM toner, although they may find that out for themselves if they decide to check the drum/developing units that you guys send back under warranty. If they discover that non-OEM toner has been used in the machine, that will basically void the warranty on the consumable parts.